MGR, RESIDENT REGIONAL

Job Summary

Working as a Resident Regional Manager, you are responsible for multiple clinical Pharmaceutical accounts.  You are responsible for managing client relations, along with ensuring that all services offered to the customers are of superior quality.

Essential Duties and Responsibilities:

• Develops financial forecasts and balance programs and resources for multiple clinical engineering accounts within the region.
• Develops a business plan and budget for the region.
• Responsible for attainment of financial goals for the region.
• Reviews and analyzes financial statements, weekly operating reports, and other financial results.
• Project Management and ensures client SOW is adhered to and executed
• Actively involved with sales survey pricing of business.
• Monitors future contract financial reviews and updates.
• Responsible for productivity and staffing that is appropriate to the regional and divisional goals.
• Ensures GMP program is executed in alingment with Pfizer and Compass Quality programs
• Monitors period analysis and initiate action plans as necessary.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Maintains an active stewardship program at multiple levels within the region.
• Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.
• Promotes client awareness of program alternatives and the availability of corporate resources.
• Monitors and ensures compliance with the provisions of client contracts.
• Assists in customizing programs to meet each account's unique needs as required.
• Performs other duties as assigned.

Short Description

Qualifications:

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Five+ years supervisory experience with high customer/client contact required.
• Experience managing multiple accounts.
• Budgeting, forecasting, sales experience preferred.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibit initiative, responsibility, flexibility, and leadership
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient in the use of Windows based office software including but not limited to
• Microsoft Office, Word, Excel, PowerPoint and Outlook.

Education and Experience:

• Bachelor's Degree or equivalent work experience required.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   
• Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and
• divide the 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but
• uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Position requires bending, stooping, reaching up, and lifting to 50 pounds; and the ability to walk or stand for prolonged periods.
• Agreement to wear the required PPE during shifts - including the use of a respirator
• when necessary - to protect against exposure to chemicals and ensure the maintenance of quality-controlled environments.
• Please note that the following are not allowed due to hygiene / PPE requirements: 
• beards (due to respirator fit); makeup, jewelry, and cell phone use or earbuds / headphones (while on shift).
• The ability to be flexible