Clinical Engineering Enterprise Director

Job Summary

The Enterprise Director works under the direction of a Regional Vice President and provides the leadership of managing the clinical engineering health systems at multiple hospitals/clinics

JOB DUTIES AND RESPONSIBILITIES:

• Serve as temporary interim Regional Vice President during their absenc
• Responsible for successful audits from The Joint Commission or DNV process
• Controls successful new accounts and program start-ups
• Maintains an awareness of the competition and market conditions
• Conduct high quality Strategic Business Review
• Mentor and train Unit Directors on program management
• Implement KPI improvement strategies
• Maintain compliance on company ISO:13485 certification standards/QMP policies and requirements
• Responsible for the C-Suite client relationship, client satisfaction, and client retention
• Represent the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications
• Provide input on client capital replacement strategies for medical equipment and the maintenance requirements
• Effective establishment of the Service Delivery Plan by asset
• Respond expeditiously to calls from clinical departments, and customers to evaluate and rectify valid operator complaints and concerns
• Display effective client service in accordance with client satisfaction survey protocol
• Maintain positive relationships with coworkers, medical staff, vendors, manufacturers, and the general public
• Provide leadership and managerial oversight to direct reports, as assigned, maintaining optimum productivity, quality, and efficiency.
• Participate in regional succession and backfill planning
• Mentor and train assigned managers on administrative and personnel matters
• Participate in the hiring process to meet staffing objectives
• Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment (REMOVE)
• Responsible for productivity and staffing that is appropriate to the account(s)
• Responsible for coordinating engagement survey action plan
• Provide recognition for employee when programs are implemented with success
• Manage disciplinary issues and other employee relations concerns with guidance from Human Resources
• Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis.
• Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel
• Review long term full year forecast quarterly
• Review accounts for flash/close meeting monthly with variance documentation
• Develop recovery plan when financial goals are not met
• Ensure account accruals for liabilities and revenue
• Responsible for account collections
• Approve high dollar parts/demand and vendor contracts within budgeted levels
• Approve capital requests within budgeted levels
• Accountable for all reverse supply chain activity (returns, credits, tax)
• Complete Internal financial audits when requested
• Engage as first level collections
• Perform other duties as assigned that are intrinsic to the successful operation of the business

QUALIFICATIONS:

Education:    
•    Bachelor’s Degree in technical discipline or Healthcare Administration or equivalent 

Experience:     
•    Minimum of eight years servicing a broad representation of clinical/patient care equipment in a hospital environment
•    Minimum of three years of on-site supervision of hospital technicians preferred
•    Minimum of three years managing multiple clinical engineering departments