Director of Catering- JPMC
Salary: $110,000 - $115,000
Other Forms of Compensation: Benefits
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !
Job Summary
Join the premier hospitality team at Restaurant Associates, serving the flagship JPMC Chicago location—featuring elevated corporate cafés, energetic food halls, curated retail dining, and best‑in‑class catering operations. This is an opportunity to grow your career within a dynamic, high‑performance environment that delivers exceptional service and innovative culinary experiences to JPMC employees, executives, and clients.
As the Catering Director, you will oversee the full operation of the catering department, ensuring service excellence, flawless execution, and alignment with R/A and JPMC brand standards. This is a hands‑on operations role focused on leading a team of hourly and salaried associates, delivering top‑tier daily experiences, and setting the tone for hospitality throughout the Chicago campus.
Key Responsibilities
- Develop and implement catering service standards and operating procedures for the Chicago campus.
- Anticipate and respond to client and guest needs with proactive, solution‑oriented communication.
- Ensure customer concerns are addressed, resolved, and followed up appropriately.
- Manage daily catered functions, ensuring precision, timeliness, and flawless execution.
- Oversee inventory management including equipment, product, linens, and décor.
- Plan menus, floor layouts, décor, and entertainment (when appropriate) for catered events.
- Ensure operations align with budget guidelines and financial expectations.
- Lead and develop the catering team—responsible for hiring, training, coaching, counseling, and progressive discipline.
- Collaborate closely with the Director of Catering Services and the Executive Chef on event planning and execution.
- Maintain accurate tracking, billing, and administrative systems for all catered events.
- Prepare and distribute detailed function sheets to all relevant departments on a scheduled cadence.
- Ensure proper sanitation, safety, and organization of equipment and workspaces.
- Perform additional duties as assigned to support department and account needs.
Qualifications
- Strong knowledge of food, industry trends, and catering best practices.
- Minimum 3 years of experience managing catering operations in a high‑volume, luxury, or premium F&B environment.
- ServSafe certification recommended.
- Exceptional communication, problem‑solving, and event‑strategizing skills.
- Strong computer proficiency, including Excel and PowerPoint.
- Demonstrated integrity, professionalism, and ethical decision‑making aligned with both R/A and JPMC standards.
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1512153
Restaurant Associates
Leah Curry
[[req_classification]]
Nearest Major Market: Chicago
Job Segment:
Food Service, Event Planning, Chef, Culinary, Catering, Hospitality
