Director of Premium
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
The Director of Premium is a senior leadership position responsible for overseeing and driving the strategy, growth, and operational excellence of our premium department. This includes luxury suites, clubs, and group sales. The role combines strategic leadership, innovation, and maintaining core standards, with a focus on elevating the guest experience, increasing revenue, and maintaining strong brand integrity in a highly competitive and dynamic industry.
Responsibilities
The Director of Premium is responsible for:
- Driving the continual improve of premium operational performance, standards, and innovation.
- Support the recruitment and training of premium managers in standards and procedures.
- Proactively engages in global menu engineering and company rollout initiatives.
- Oversee the integration of cutting-edge technologies to enhance customer experience, streamline operations, and drive efficiency, such as mobile apps, eCommerce, and data analytics tools.
- Supports the Vice President of Premium in creating and delivering partner, RFP, and internal presentations.
- Develops and tracks key performance indicators (KPIs) related to Premium efficiency and operational success.
- Work closely with the Creative and Production team to ensure all collateral, branding and marketing materials meet company/partner standards.
Experience
- Experience and enthusiasm toward luxury hospitality approaches and methods
- Highly knowledgeable in high volume premium hospitality services
- 5+ years in hospitality, sports, or entertainment, with a focus on premium or luxury services
- Proven ability to lead diverse, global teams and manage multi-location operations.
- Well-versed in the technical nuances of excel, PowerPoint, creative cloud, and Smartsheets
Skills & Qualifications
- Passion for great hospitality, innovation, and the trending food & beverage scene
- Experience in presenting to large, varied audiences, both in-person and virtually
- Strong interpersonal and communication skills, with the ability to build relationships at all levels
- Ability to think and create premium programing across various venue types and financial models
- Ability to think strategically and solve complex problems, with a focus on enhancing guest experiences and operational efficiency.
Curious about Life at Levy? Check it out: Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. <span style="font-family:"Calibri",sans-serif">For positions in Washington State, Maryland, or to be performed Remotely,<span style="font-family:"Calibri",sans-serif"> click here<span style="font-family:"Calibri",sans-serif"> for paid time off benefits information.
