GENERAL MANAGER- Delta Sky Club - ORD Airport
Position Title: GENERAL MANAGER- Delta Sky Club - ORD Airport
Salary: $92,000 - $95,000
Other Forms of Compensation: Comprehensive Benefit Package
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high-performing, and fast-growing. Our teammates are enthusiastic, committed to quality, and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
Job Summary
General Manager, Delta Sky Club (VIP Lounge) - ORD Airport
Eurest, a division of Compass Group USA is seeking an experienced and hospitality-focused General Manager to lead the Delta Sky Club at Chicago O'Hare International Airport (ORD).
This highly visible leadership role is responsible for overseeing all aspects of the Club's daily operations, ensuring an exceptional guest experience while driving operational excellence, financial performance, team engagement, and client satisfaction.
The ideal candidate is a hands-on leader with a passion for premium hospitality, exceptional food and beverage experiences, and developing high-performing teams.
This individual must thrive in a fast-paced food and beverage environment, while maintaining the elevated service standards expected within a VIP airport lounge.
Job Summary
As General Manager, you will provide strategic and operational leadership for one of Delta's premier airport hospitality environments. You will oversee lounge operations, culinary and beverage programs, financial performance, staffing, guest relations, and client partnerships while ensuring an exceptional experience for every traveler. Success in this role requires a strong background in hospitality and foodservice leadership, outstanding relationship-building skills, and the ability to inspire teams to consistently deliver world-class service.
Key Responsibilities
- Lead all aspects of Delta Sky Club operations, ensuring exceptional hospitality and guest satisfaction.
- Maintain the highest standards of food quality, beverage service, cleanliness, and presentation.
- Drive financial performance through effective budgeting, forecasting, labor management, and cost controls.
- Recruit, hire, train, coach, and develop management and frontline associates.
- Foster a culture of accountability, engagement, inclusion, and service excellence.
- Build strong partnerships with Delta leadership, airport stakeholders, vendors, and support teams.
- Resolve guest concerns quickly and professionally while maintaining a premium hospitality experience.
- Ensure compliance with all company policies, food safety standards, and airport regulations.
- Analyze operational performance and implement continuous improvement initiatives.
- Lead through visible, hands-on management and create a positive, guest-focused culture.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Foodservice Management, or related field preferred.
- Five or more years of progressive leadership experience in premium hospitality, airport lounges, hotels, restaurants, clubs, or foodservice operations.
- Strong knowledge of food and beverage operations, guest service excellence, and luxury hospitality standards.
- Proven experience managing P&L performance, budgets, forecasting, and labor productivity.
- Demonstrated success leading large, diverse teams in a high-volume environment.
- Excellent communication, coaching, problem-solving, and relationship-building skills.
- ServSafe Manager Certification or equivalent food safety certification preferred.
Join Eurest and lead a premier Delta Sky Club experience where exceptional hospitality, elevated food and beverage offerings, and world-class service come together to create memorable experiences for travelers every day
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Eurest are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
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