OFFICE SERVICES MANAGER

Job Summary

Hospitality Service Manager - is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner. Delivering a timely and clear communications/updates and partnering with office operations (Client) on daily delivery basis. Assist the client on other initiatives.

REQUIREMENT:
•Core Functions – Hospitality Service Manager
•Serve as the main point of contact for all guest, employees, and administrative steam.
•Manage and develop relationships with all the key business owners within workplace and ensure operations are aligned with corporate guidelines.
•Develop and assist with a collaborative environment amongst employees through events and personal introductions.
•Previously managed a team and served as a leader in the team.
•Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings, guest registration and space management usage.
•Ability to effectively communicate with the onsite operations team to ensure all working space is booked correctly.
•Effectively solve space or amenities related issues to ensure an elevated user experience.

•Confidential - Not for Public Consumption or Distribution
•Manage the email distribution list and ensure all queries are responded in a timely manner, escalate all service related matters to the onsite client.
•Guide and coach all Rapport ambassadors to deliver memorable guest experience.
•Worked with EMS and other property management systems.
•Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.

RESPONSIBLITIES:
•Lead a team and assist will all HR functions, support payroll and associate development plans.
•Coordinate resources to ensure all service areas are appropriately staffed
•Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions
•Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks
•Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.)
•Assist with any workplace request including facilities tickets and workplace needs
•Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
•Tier 1 AV support for any meeting needs
•Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of tasks
•Subject matter expert on EMS and other Property Management Tools with administrator responsibilities
•Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary
•Perform administrative tasks and provide guidance to team in completion
•Oversee and assist with integration of new team members
•Facilitate/support offsite events as appropriate
•May serve as point of contact for external vendors/service providers
•Catering set-up knowledge & ServSafe Certified preferred.
•Other duties as required.