RETAIL MANAGER - BENCH - Advocate Health - Chicago
Salary: 70,000 - 80,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: [[payGrade_obj]]
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
The Bench Retail Manager provides flexible, system-wide support across an 8‑hospital healthcare network, stepping into retail leadership roles as needed to maintain high-quality food service operations. This position is ideal for an energetic, solutions‑focused manager who thrives in dynamic environments and enjoys improving processes, elevating customer service, and supporting multiple teams.
Bench leaders play a critical role in ensuring operational continuity by supporting hospital retail cafés, coffee shops, grab‑and‑go programs, and other retail dining areas. Responsibilities include daily operations oversight, staff support, financial management, and partnership with onsite leadership to maintain a strong customer experience across all hospitals.
Key Responsibilities
- Provide retail management support across multiple hospital campuses as assigned.
- Oversee daily administrative and operational activities within retail dining units.
- Support staffing needs including scheduling, training, coaching, and performance management for hourly team members.
- Manage financial performance, including budgeting, forecasting, and reporting.
- Maintain awareness of market trends and customer preferences to enhance retail offerings.
- Support cost control initiatives and ensure expenditures remain within account guidelines.
- Ensure all units meet sanitation, safety, and regulatory compliance standards.
- Oversee purchasing processes and inventory management in assigned locations.
- Assist with the rollout of new retail or culinary programs in collaboration with company marketing and culinary teams.
- Serve as a liaison to onsite clients to ensure strong relationships and customer satisfaction.
Preferred Qualifications
- Culinary degree preferred; an Associate degree with relevant experience also considered.
- Three or more years of supervisory experience in foodservice operations.
- Healthcare, senior living, or institutional foodservice experience preferred.
- Strong knowledge of retail dining, food trends, merchandising, and catering.
- Experience with quality standards, production processes, sanitation, and food cost management.
- Excellent leadership and coaching abilities.
- Strong written and verbal communication skills.
- Financial, budgeting, and analytical skills.
- Proficiency in Microsoft Office, email platforms, and other relevant software systems.
- ServSafe® Certification required.
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1515847
Morrison Healthcare
AMY S MILLER
[[req_classification]]
Nearest Major Market: Chicago
Job Segment:
Food Service, Chef, Culinary, Merchandising, Hospitality, Retail
