WORKPLACE AMBASSADOR

Job Summary

Overall purpose of role: To serve as the premier front-of-house hospitality lead for ZO, the client’s global amenity platform at The Franklin Center. This role is dedicated to establishing a warm, inviting environment for tenants while managing seamless day-to-day logistics, administrative operations, and community engagement of the ZO Lounge. As a Rapport representative, the Workplace Ambassador embodies high energy, curiosity, and a "roll-up-your-sleeves" commitment to hosting excellence.

Key Responsibilities:
Guest Excellence & Community Hosting:
•Manage the reception of guests to the Clubhouse, providing a warm, attentive Rapport-standard greeting.
•Ensure all guest requests are accommodated by coordinating effectively with property operations teams.
•Actively host members within all ZO spaces throughout the day to foster a sense of community.
•Communicate and resolve all member service issues promptly, maintaining the highest levels of satisfaction.
Operational Excellence:
•Adhere to rigorous daily checklists for the opening and closing of the Clubhouse facilities.
•Ensure all ZO spaces (lounge, bar, eating areas, service rooms, and bathrooms) are orderly and pristine, in coordination with building cleaning staff.
•Compile and distribute detailed Daily Shift Reports to communicate highlights, challenges, and attendance metrics.
•Manage the dedicated ZO email and Help Center inquiries, ensuring professional and timely communication.

Event & Program Coordination:
Execute the end-to-end logistics for ZO Events, including member check-in/out and onsite coordinator Job Description: Workplace Ambassador Reporting to: General Manager / District Manager
Overall purpose of role: To serve as the premier front-of-house hospitality lead for ZO, the client’s global amenity platform at The Franklin Center. This role is dedicated to establishing a warm, inviting environment for tenants while managing seamless day-to-day logistics, administrative operations, and community engagement of the ZO Lounge. As a Rapport representative, the Workplace Ambassador embodies high energy, curiosity, and a "roll-up-your-sleeves" commitment to hosting excellence.
Key Responsibilities:

Long Description

Guest Excellence & Community Hosting:
•Manage the reception of guests at the Clubhouse, providing a warm, attentive Rapport-standard greeting.
•Ensure all guest requests are accommodated by coordinating effectively with property operations teams.
•Actively host members within all ZO spaces throughout the day to foster a sense of community.
•Communicate and resolve all member service issues promptly, maintaining the highest levels of satisfaction.
Operational Excellence:
•Adhere to rigorous daily checklists for the opening and closing of the Clubhouse facilities.
•Ensure all ZO spaces (lounge, bar, eating areas, service rooms, and bathrooms) are orderly and pristine, in coordination with building cleaning staff.
•Compile and distribute detailed Daily Shift Reports to communicate highlights, challenges, and attendance metrics.
•Manage the dedicated ZO email and Help Center inquiries, ensuring professional and timely communication.
Event & Program Coordination:
•Execute the end-to-end logistics for ZO Events, including member check-in/out and onsite coordination.
•Lead the physical "stage-set" of the space, including the setup and breakdown of furniture and catering for events.
•Manage inquiries for the Conference Center, ensuring all details are communicated to the Property Management office.
•Collaborate with the Regional Manager to curate and update event and service content on the ZO App.
Facility & Administrative Support:
•Partner with Property Management to maintain the facility, including supply inventory, equipment troubleshooting, and repair/maintenance requests.
•Communicate daily event schedules to lobby greeters and security teams to ensure a seamless building-wide experience.
•Monitor and track data related to space usage and member engagement to drive service improvements.

Qualifications & Experience:
•Proven experience in luxury hospitality, premium guest services, or corporate front-of-house roles.
•Strong interpersonal skills with the ability to engage a diverse member base.
•Excellent problem-solving abilities and a proactive approach to facility management.
•Proficiency in Microsoft Office Suite and comfort learning proprietary amenity platforms (ZO App).
•Experience in high-volume event coordination is preferred.

Personal Profile:
•Passionate about providing exceptional, "white glove" customer service.
•High energy, genuine, and a true team player.
•Possess a positive, enthusiastic attitude with a commitment to excellence.
•Ability to work independently while remaining aligned with broader Property Management goals.
•Comfortable in a fast-paced environment that requires both administrative focus and physical activity.