REGIONAL MANAGER

JOB SUMMARY

The Regional Manager will be the leader to the account for Compass One.  In the eyes of the client, this is the person that best represents our company.  Extremely strong communication, organizational and time management skills are essential for success in this position. 

The Regional Manager will be the leader to the account for Compass One.  In the eyes of the client, this is the person that best represents our company.  Extremely strong communication, organizational and time management skills are essential for success in this position. 

Essential Duties and Responsibilities:

Achieve Budget/Financial Responsibilities

Develops financial forecasts and balances programs and resources for account(s)
Responsible for attainment of financial goals for the account(s).
Responsible for accuracy and timeliness of financial data and statistics.
Reviews and analyzes financial statements, weekly operating reports and other financial results.
Monitors and audits the accounting and control process within the account(s). 

Customer Relations

Maintains and supports client satisfaction at a level that ensures account retention.
Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
Promotes client awareness of program alternatives and the availability of corporate resources.
Monitors and ensures compliance with the provisions of client contracts.
Assist in customizing programs to meet each account's unique needs as required.
Monitors client communications effectiveness including communicating the benefits of maintaining Eurest Corporate Services as the services management provider.
Assist in developing and/or monitoring a district/unit business plan and reporting to clients as needed.

Operation Excellence

Increases regional revenue and/or operating profit contribution by promoting and monitoring the building of services and creating other opportunities for growth.
Maintains an awareness of the competition and market conditions internal and external to the accounts and districts.
Coordinates with other functional areas the resale (reassessment and rebid) process.
Promotes and leverages Eurest Corporate Services resources to maximize advantage throughout the region.
Identifies and recommends new sale opportunities.
Responsible for approval of the costing in the sales/survey process.
Active involvement with sales vice president and/or sales directors in the bid and selling process as required.
Evaluate and justify supplies, equipment and purchases as needed.
Plan, organize, direct, coordinate and supervise functions and activities of the department
Establish work standards and work flow.
Establish and implement policies and procedures for departmental operations.
Demonstrates and promotes corporate culture, values and management philosophy.
Demonstrates a proactive and enthusiastic attitude in striving for and meeting all business goals and objective.
Recognizes the importance of effective leadership in meeting and targets set forth in the region's performance plan.
Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees.
Visit each district and selected accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs.

QUALIFICATIONS

Responsible for productivity and staffing that is appropriate to the account(s)

Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels

Responsible for selection of management personnel, as required

Maintain and develop job descriptions for department staff

Responsible for implementation of an effective employee relations program through the region

Encourages employee creativity and innovation

Provides recognition for employee when programs are implemented with success

Responsible for compliance with all human resource policies and procedures by all employees within the region

Responsible for correct and fair wage and benefit administration

Provides opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan

Encourages staff to participate in education program

Coaches and counsels managers as needed; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth.

Administration

Responsible for implementation and effectiveness of programs in each district for compliance with corporate and division standards.

Takes necessary actions to ensure that all corporate quality and service standards are met.

Ensures compliance with all regulatory agencies.

Responsible for monitoring compliance with the agreed upon corporate and divisional marketing programs.

Education, Training and Experience:

Required

Bachelor’s Degree or equivalent combination of education and experience.

5 Years B&I experience

Preferred

Facilities Management Certification (FMC)