RVP Campus Dining Food Services - Texas A&M University - College Station, TX

Job Summary

Chartwells Higher Education is hiring the next RVP of OPERATIONS at one of our premiere accounts, Texas A&M University.  In this key (TOP) leadership role overseeing TAMU's extensive dining program, you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.

At Chartwells Higher Education, people are at the core of our business. Together we build innovative food service concepts and serve fresh, local and nutritious meals at over 270 college campuses across the country. Twice named the Fastest Growing Brand by Nation’s Restaurant News, at Chartwells we take pride in creating opportunities for associates to grow their careers and achieve their development goals within the company.

Relocating to College Station to lead with Chartwells Higher Education is more than a move, it’s a strategic career decision. College Station offers the rare combination of a high-visibility, flagship university environment and a supportive, relationship-driven community. Anchored by Texas A&M University, the city carries the energy, tradition, and scale of a nationally recognized institution. For a senior leader, that means complexity, volume, and innovation; the kind of operational scope that allows you to influence culture, elevate performance standards, and drive long-term strategic growth across a major account.

Professionally, you gain the platform of a powerhouse campus with passionate stakeholders, strong alumni engagement, and game-day experiences that rival professional sports markets. Personally, you enjoy a cost of living that supports a high quality of life, short commute times, and a community known for loyalty and connection.  The local foodie scene is expanding with elevated Texas BBQ, chef-driven concepts, craft breweries, and globally inspired restaurants. Parks, trails, and year-round events make it easy to balance demanding leadership responsibilities with personal well-being. 

RESPONSIBILITIES:

• Meets commitment to results for all areas of responsibilities. Including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs
• Directs business to achieve high performance as measured by the company and client scorecard
• Successfully builds relationships at all levels of the client organization
• Identifies client's needs and makes recommendations accordingly
• Communicates account progress and new Company programs to client
• Conducts and/or monitors customer, client and associate satisfaction surveys
• Delivers the corporate communications and priorities to both the account team members and clients
• Builds an effective and results achieving team within the assigned account
• Communicates effectively with all team members
• Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction
• Develops and monitors realistic and accurate budget and forecasts.
• Ensures that the account is meeting financial performance and client forecasts
• Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact
• Ensures that Operations Team members are performing their responsibilities effectively
• Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Culinary, Residential Standards, Sanitation and Food Safety, and Human Resources Yearly audits

QUALIFICATIONS:

• Bachelor’s degree is preferred, or equivalent professional experience
• 10-15 years upscale food service experience, including 10 years at the management level and five to seven years’ experience of multi-unit management
• Experience in leading a Food and Beverage account with total managed volume of $50M or higher
• Experience in personnel management including hiring, supervision, evaluation and succession planning
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Must be able to make business decisions based on financial reports and similar facts
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint
• ServSafe or Department of Health certification a plus
• Must be able to read and interpret business records and statistical reports
• Must be able to analyze and interpret policies established by administrators