Regional Director of Operations - Columbia, MD
Salary: $200 to $225K
Other Forms of Compensation: $55K Yearly RDO Bonus Potential
Regional Director of Operations - MedStar Health
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.
Job Summary
The Regional Director of Operations is a senior multi-site healthcare support services executive responsible for the overall operation, growth, financial performance, and client satisfaction of accounts within an assigned geographic region.
The role provides leadership and strategic direction to District Managers / Resident Directors and ensures operational execution aligns with corporate, regulatory, and client goals while maintaining profitability and service excellence.
Responsibilities:
Regional Operational Leadership
• Lead and develop District Managers, Resident Directors, and site leadership teams
• Oversee all assigned hospital accounts within the territory
• Ensure service delivery meets contractual scope and performance KPIs
• Implement regional strategic plans and operational initiatives
• Conduct site visits, audits, and quarterly business reviews
• Support new business start-ups and account transitions
Financial / Business Management
• Review financial statements and weekly operating reports
• Identify and manage capital requirements
• Support sales pricing, renewals, and retention strategy
Client Relationship Management
• Maintain executive-level client relationships across health systems
• Ensure high customer satisfaction to drive account retention
• Serve as escalation point for operational issues
• Coordinate customer surveys and stewardship programs
• Customize programs to meet individual hospital needs
Compliance / Quality
• Ensure compliance with:
o Contract provisions
o Corporate policy
o Regulatory agencies (e.g., TJC, CMS, OSHA depending on service line)
• Ensure completion of QA reporting and operational metrics
• Maintain safety, engagement, and service quality standards
Strategic Leadership
• Participate in regional strategic planning
• Anticipate market trends and growth opportunities
• Support retention and expansion initiatives
• Drive culture, engagement, and leadership development across sites
Qualifications:
• Bachelor’s degree (or equivalent experience)
• 5+ years progressive multi-unit leadership experience
• Experience with:
o Budgeting & forecasting
o Contract management
o Client-facing service environments
o Multi-site operations
• Strong financial, communication, and organizational skills
• Ability to travel extensively within assigned region
Preferred Qualifications:
• Acute care hospital experience
• P&L ownership
• Contract-managed service experience
• CHFM or related certification (Facilities track)
• Knowledge of healthcare regulatory environment
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Crothall are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1514091
Crothall Healthcare
Abigail Van Eman
[[req_classification]]
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