Group Sales Supervisor

Job Summary

Position focus and priorities 

•    Supervises and coordinates the activities of the department including training, coaching and service standards
•    Establish rapport with guests, team members, and partners
•    Delivers on the expected guest experience
•    Leads by example; delivers on promises
•    Recognizes the need to effectively manage change
•    Has drive to understand importance of business and operational efficiency 
•    Organized with the ability to learn to prioritize based on business 

Major Areas of Responsibility

Operations

•    Fosters strong relationships with operations by making accessibility and responsiveness a priority
•    Participates in the execution of goals, objectives, policies and priorities of all premium department activities
•    Follow Levy standard steps of service
•    Ensure show quality standards are maintained at all times through effective display and merchandising
•    Ensure appropriate teaming levels and inventory levels are maintained throughout the event
•    Understand all menus, product offerings, packaging and pricing
•    Establish rapport with guests and team members
•    Ensure guest expectations have been met and exceeded at all times
•    Execute all security, safety, responsible alcohol service and sanitation standards
•    Deliver catering menu items and staging equipment to events
•    Check the accuracy of orders for loading/delivering: food items, beverages, and equipment
•    Coordinate and communicate event logistics and details with other departments
•    Manage opening and closing checklists, ensuring all tasks are completed
•    Prepare event paperwork, completing pull sheets, event packets, pre-shift notes
•    Ensure completion and entering event beverage yields
•    Coordinate and communicate event set-up and breakdown to team and/or leads
•    Conduct inventory  
•    Supervise operations team members daily and at designated events
•    Supporting event team members, assisting in event preparations, staging, set-up, and tear-down
•    General cleaning duties for the department and facility
•    Manage rental equipment ensuring necessary items are delivered and returned
•    Assist other operational leaders as needed
•    Other duties assigned to make the team successful

Controls

•    Can effectively communicate event expectations and follow timelines
•    Thoroughly and accurately uses applicable Levy systems (Point-of-Sale, Reserve cloud, My Staff and more)
•    Employs good safety and sanitation practices
•    Follows and enforces responsible alcohol service policies
•    Assists in completion of required department reports in a timely manner

Team

•    Fosters strong relationships with Premium Managers and Operations (culinary, set-up and facilities)
•    Promotes a cooperative work climate, maximizing productivity and morale
•    Displays a positive attitude towards team members