Operations Manager- Netflix House (Dallas)
Salary: $65000-$75000
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
Be the showrunner behind a one-of-a-kind guest experience - Netflix House is coming to Dallas! A new immersive experience that will take guests inside the story. As Operations Manager for Levy at Netflix House you will lead all venue operations, drive service excellence, and champion innovation to bring hospitality to life in an immersive, guest-centered environment.
Qualifications
- Bachelor’s degree in Hospitality, Business Administration, or related field
- 3+ years of management experience in hospitality, live entertainment, or food & beverage operations
- Strong knowledge of operational compliance, safety, and sanitation standards
- Proficiency with scheduling, labor management, and budgeting systems
- Ability to manage cross-functional teams in a fast-paced environment
- Excellent communication and organizational skills
- ServSafe certification or similar preferred
Key Responsibilities
- Lead operations across front-of-house and back-of-house teams to deliver seamless guest experiences
- Develop and maintain staffing plans, schedules, and labor budgets
- Ensure compliance with all Levy, Netflix, and regulatory safety/sanitation standards
- Collaborate with leadership to execute high-profile events and brand activations
- Monitor guest satisfaction metrics and implement continuous improvement strategies
- Train and coach staff to uphold Levy’s service standards and Netflix brand expectations
- Oversee daily reporting on labor, operations, and service outcomes
- Foster a positive team culture that encourages growth, accountability, and inclusivity
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
