RETAIL DINING MANAGER, COFFEE SHOP/CAFE - HOSPITAL
Salary:
Other Forms of Compensation:
Reports to: Senior Director of Dining Services
Schedule: Full time; primarily Monday through Friday with rotating weekends and holidays. This leadership role requires flexibility to support both morning and evening operations, as well as occasional overnight coverage based on business needs. Additional schedule details will be discussed during the interview process
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
The Retail Dining Manager role is an exciting opportunity for a motivated, customer-focused leader who thrives in a fast-paced healthcare environment and is passionate about delivering an exceptional guest experience. This position oversees retail dining operations within a 720-bed hospital, including management of the hospital coffee shop and a team of approximately 20 associates. The Retail Dining Manager is responsible for ensuring operational excellence across all retail food service areas, driving customer satisfaction, maintaining financial performance, and developing a highly engaged team. This leader will oversee daily operations, staffing, inventory management, food safety, and financial controls while serving as a key partner to hospital leadership and support teams.
Key Responsibilities:
- Oversee the day-to-day operations of the hospital's retail dining and coffee shop venues
- Lead, develop, coach, and support a team of approximately 20 frontline associates
- Ensure exceptional customer service and create a welcoming experience for patients, visitors, and hospital staff
- Manage staffing, scheduling, hiring, onboarding, training, and performance management
- Monitor and maintain cash controls, payroll records, and labor productivity
- Develop and manage budgets, forecasts, and financial reporting for retail operations
- Control food, supply, and labor costs while identifying opportunities for operational efficiencies
- Maintain inventory levels and oversee purchasing activities
- Ensure compliance with all food safety, sanitation, and regulatory standards
- Partner with culinary and marketing teams to implement new retail concepts, menu offerings, and promotional programs
- Analyze retail trends and customer feedback to enhance sales and guest satisfaction
- Serve as the primary liaison with hospital stakeholders regarding retail dining operations
- Support special events, promotions, and department initiatives as needed
Preferred Qualifications:
- Three or more years of supervisory or management experience in food service, retail dining, hospitality, or healthcare food service
- Associate's degree in business, hospitality, or food and beverage is a plus
- Experience managing high-volume retail, café, coffee shop, or dining operations
- Healthcare, hospital, senior living, university dining, or hospitality experience strongly preferred
- Proven ability to lead, coach, and develop frontline teams in a customer-focused environment
- Strong knowledge of retail food service operations, food safety, sanitation, inventory management, and cost controls
- Experience managing budgets, financial reporting, forecasting, and labor productivity
- Excellent communication, relationship-building, and customer service skills
- Proficiency with Microsoft Office and other business-related software applications
- ServSafe® Certification preferred
- Demonstrated ability to balance operational excellence with a strong focus on guest satisfaction and employee engagement
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1551754
TouchPoint
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