RETAIL FOOD SERVICE MANAGER
Salary: 65,000 - 75,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: 14
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
The Retail Manager oversees all retail foodservice operations for an acute care hospital, including the cafeteria, coffee shop, and catering services. Reporting to the Director of Food & Nutrition Services, this role is responsible for ensuring a high‑quality, patient‑ and guest‑focused dining experience while maintaining operational excellence. The Retail Manager supports menu development, marketing initiatives, staffing, financial controls, ordering, and inventory management within Food & Nutrition Services.
Key Responsibilities
- Plan and oversee daily retail operations, special events, and catering functions
- Recruit, train, coach, and supervise hourly team members
- Maintain cash controls, payroll records, and financial accountability
- Ensure exceptional customer satisfaction and positive public relations through efficient use of resources
- Direct staff to deliver scheduled retail services in alignment with corporate policies, procedures, and presentation standards
- Train team members in customer service, portion control, cashier operations, and food safety/sanitation
- Complete all required daily, weekly, and monthly operational and financial reports accurately and on time
- Communicate effectively with leadership, team members, patients, visitors, and families
- Implement and enforce cash‑handling standards to safeguard company funds and prevent loss
Preferred Qualifications
- Bachelor’s degree in Food Service Management, Hospitality, or related field preferred; Associate degree with three years of related experience acceptable
- One to three years of retail foodservice management experience, depending on education and training
- Experience in healthcare, institutional, or contract‑managed foodservice environments preferred
- Strong knowledge of food trends, quality standards, sanitation, food cost controls, marketing, and presentation
- P&L responsibility and financial acumen highly desirable
- Proven experience managing cash retail operations
- Retail marketing and promotional experience strongly preferred
- Demonstrated leadership, coaching, and team development skills
- Strong written and verbal communication skills with the ability to engage all levels of stakeholders
- Working knowledge of budgeting, accounting, and financial practices
- Proficiency with Microsoft Office, email, internet systems, and point‑of‑sale platforms
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1531548
Morrison Healthcare
AMY S MILLER
[[req_classification]]
Nearest Major Market: Chicago
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Payroll, Food Service, Event Planning, Culinary, Finance, Hospitality, Retail
