RECEPTIONIST, SR

Job Summary

Summary:
The Guest Services Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times.  Located in the 13th floor lobby the GSA will be the first point of contact for visitors in the area making them feel comfortable, directing them to their appointments and assisting them during their time with us. 

Core Responsibilities
Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible.
Answering telephones in a friendly, professional manner, taking messages with accuracy and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
•Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
•Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
•Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
•Adhering to Hospitality signature look
•Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc.
•Assist with coverage in other locations as needed.
•Participate in daily, weekly, and monthly meetings.  
•Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
Resetting, refreshing and turning conference rooms in between meetings or as necessary in meeting space.  
Responsible for posting flyers in pantries upon specified posting timeline and proactively viewing and removing flyers immediately following end of posting and placing counter-top sign holders back in cabinet when not in use
Ensure stocking of pantry items regularly, following company guidelines.
Coffee machine management, including refreshing coffee and machine maintenance tickets
Responsible to visibly review any vending issues each visit to pantry and report as necessary with posting 
•Reporting of all maintenance related issues in pantry 
•Other duties as assigned by Conference Center Manager or General Manager

Requirements
•A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job.
•The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
•Excellent listening and oral communication skills.
•Basic computer skills and knowledge of office technology / equipment.
•Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
•Discreet, ethical and committed to maintaining a high degree of confidentiality.
•A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
•Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.