FIELD PROJECT ENGINEER (ENVIRONMENTAL SERVICES / HEALTHCARE)

 Salary: 

Other Forms of Compensation:  

Schedule:  Full time; must be located in Detroit, MI and able to travel 75% both locally and nationally. 

TouchPoint Support Services was created in 2011 and spans over 14,000 team members nationally. TouchPoint dares to be different than the rest. Where the others will say and be whatever you want them to be, Touchpoint is a proven, standardized turnkey operating platform designed to drive greater efficiency, effectiveness and transformative change for our clients. As a leader in our field, we are seeking a highly skilled Project Engineer to drive change through continuous improvement and strategic initiatives that achieve tangible financial and operational outcomes. This pivotal role will collaborate directly with senior leadership, including the SVP of Strategy, Operations & Analytics, Division President, Regional Vice Presidents, Standards and broader Performance Excellence team to shape the trajectory of our organization and ensure long-term operational success.

Job Summary:  

The Project Engineer – Performance Excellence is a tactical execution role within TouchPoint’s national Performance Excellence team, reporting directly to the Director of Performance Excellence – EVS. This position plays a key role in supporting the deployment of operational technology, process improvement, and site-level execution of strategic initiatives across Environmental Services (EVS). With 50% travel, this role will partner closely with operators, regional leaders, and cross-functional teams to ensure consistent execution, adoption, and measurable outcomes of our operational excellence initiatives.

You’ll partner closely with leaders and field operators to implement scalable solutions, optimize workflows, and champion cutting-edge technology across our national Environmental Services (EVS) footprint.

This position is part of a newly established, forward-thinking team focused on national transformation in a rapidly growing business sector. You’ll serve as a catalyst for continuous improvement, driving initiatives that enhance both the client and team member experience while delivering measurable financial and operational outcomes.

To succeed in this role, you’ll need a deep understanding of operational execution, service delivery, and change management. You’ll lead the implementation of key platforms such as TaskUp (digital task management) and ClearVue (quality assurance survey platform), while also refining our EVS Service Level Staffing Model (dynamic statement of work) to meet the evolving needs of our business. Your ability to blend data-driven insights with practical application will empower our teams to perform at their best — and scale those best practices across the country.

You’ll also play a key role in driving the adoption of operational data tools, ensuring they meet real business needs and fuel smarter decision-making.

If you’re a collaborative, strategic leader with a passion for operational transformation and a knack for turning vision into reality, we invite you to bring your talents to a team that’s redefining support services for the future.

Key Responsibilities:

Operationalize Technology:

• Take ownership of technology deployments to ensure new technology meets or exceeds targeted operational and financial targets.
• Implement, educate and train operational leaders nationally to ensure effective implementation and continuous performance improvement.
• Initially focused on TaskUp (task management software) and ClearVue (quality assurance and survey tool) deployments nationally to expand to overall technology within Support Services.

Performance Excellence:

• Centered on operational rigor ensuring our standards are established and met, developing new processes to foster continuous improvement in operational performance.
• Ensure best practices are identified and scaled nationally.
• Ideate, test and iterate new processes, technologies, and concepts to scale nationally to include in our standardized operating platform.

EVS Scope of Work:

• Take ownership of the EVS Service Level Staffing model, enriching it with additional drivers.
• Continuously monitor and optimize the model to align with evolving business needs.
• Establish and refine the model to ensure accuracy and reliability in new business efforts.
• Educate and equip organizational leaders with a comprehensive understanding of the model's implications and applications.

Leading Critical Business Conversations and Analyses:

• Work closely with the SVP and operational leaders to drive strategic discussions.
• Conduct in-depth analyses that address crucial business challenges, uncover opportunities, and support data-driven decision-making.
• Collaborate with cross-functional teams to align financial and operational goals to exceed client expectations.

Strategizing Data Product Adoption:

• Spearhead the adoption of operational & financial data products throughout the organization.
• Act as a bridge between departments, understanding their unique needs, and ensuring that solutions align with overall business objectives.
• Drive the evolution of data products, leveraging insights to boost operational efficiency and effectiveness.

Requirements:

• Bachelor's degree in Business Administration, Hospitality Management, Finance, Accounting, or a related field. MBA preferred.
• Proven experience (10+ years) in an operational leadership role, with a focus on strategic financial initiatives and driving tangible outcomes.
• Strong operational and financial acumen.
• Demonstrated success in developing and implementing operational technologies and processes.
• Experience in driving cross-functional projects and collaborating with various departments to achieve organizational objectives.
• Exceptional communication skills, with the ability to present complex concepts to stakeholders.
• Strategic mindset, capable of identifying business opportunities and implementing innovative solutions.
• Strong leadership capabilities, fostering teamwork, and empowering team members to excel.
• Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities effectively.

Language Skills:    Excellent verbal, non-verbal and written communication skills  

Ability to read and comprehend moderately complex instructions, short correspondence, and memos.  Ability to write detailed correspondence.  Ability to effectively present information in one-on-one and small group situations to other associates of the organization. 

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent and interpret bar graphs.  Ability to use a financial calculator and compute complex financial calculations and analysis. 

Reasoning Ability:  Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to make sound decisions. Strong planning and analytical skills and attention to detail with ability to multi-task and manage competing priorities 

Physical Demands:  While performing the duties of this job, the employee is regularly required to sit for extended periods, sit at the computer and operate some office machines.  The employee may occasionally regularly lift and/or move up to 10 pounds and infrequently frequently lift and/or move up to 25 pounds.   

Work Environment:  

This employee may work from remote offices office while travelling.  While performing duties in the Atlanta office, the employee is in an indoor office setting with climate-controlled conditions.   The noise level in this work environment is usually low. 

Travel Requirement: 

75%+ focused on site visits, client meetings, and internal meetings. 

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1457975

TouchPoint

PASCHA A BELNAVIS

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