PATIENT FLOW MANAGER, TRAINING AND OPERATIONS - HEALTHCARE
Reports to: Systems Director
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
Essential Duties and Responsibilities:
- Lead, supervise, and develop Patient Flow Coordinators, Transporters, Dispatchers, and other patient transportation personnel across multiple hospital locations
- Serve as a floating operational leader, providing on-site support and ensuring service excellence throughout facilities in the Warren, MI market
- Develop, deliver, and oversee comprehensive training and onboarding programs for new and existing associates, ensuring consistency in service standards, safety practices, and operational procedures
- Partner with hospital leadership and department stakeholders to identify training needs and implement continuous improvement initiatives
- Understand and apply knowledge of patient transport operations, infection prevention protocols, patient safety standards, and proper body mechanics
- Oversee dispatcher workflows and transporter assignments, ensuring efficient patient throughput and resource utilization
- Monitor, coach, and evaluate team performance, providing ongoing feedback and development opportunities
- Coordinate Patient Transportation activities and services with nursing units, ancillary departments, and hospital leadership
- Establish and maintain service level agreements and performance metrics to support operational excellence
- Ensure compliance with all applicable regulatory and accreditation standards, including Federal, State, Joint Commission, OSHA, and CDC requirements
- Support workforce planning, scheduling, staffing, and succession planning efforts across assigned locations
- Assist the Director with achieving financial objectives, managing departmental budgets, and controlling expenses
- Analyze operational data and key performance indicators to identify trends, improve service delivery, and drive patient satisfaction
- Perform other duties as assigned.
Preferred Qualifications:
- 1+ years of leadership experience in a manager or supervisory role
- Experience in a hospital environment, patient transportation, patient flow, environmental services, or a related healthcare operations setting
- Demonstrated experience training, coaching, and developing frontline associates and supervisors
- Ability to effectively manage operations across multiple locations and adapt to changing business needs
- Strong analytical skills with the ability to interpret operational and statistical data, identify trends, and implement solutions
- Experience driving operational performance, employee engagement, and customer satisfaction initiatives
- Proficiency with Windows-based computer systems and the ability to troubleshoot software and operational systems issues
- Excellent communication, organizational, and relationship-building skills
- Associate's degree preferred; Bachelor's degree in Healthcare Administration, Business, or a related field is a plus
- Willingness and ability to travel regularly between hospitals and healthcare facilities throughout the Warren, MI area
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1586937
TouchPoint
PASCHA A BELNAVIS
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Nearest Major Market: Detroit
Job Segment:
Housekeeping, Food Service, Hospitality
