CUSTOMER SERVICE LEAD - DUBUQUE, IA
Salary: $52,000 - $54,000 / year
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Summary
Canteen is redefining the workplace food experience through innovative technology, exceptional service, and a rapidly growing network of markets, cafés, and vending solutions. As we continue to expand, we’re looking for an adaptable, people-focused Customer Service Lead who thrives in a fast-paced environment and is passionate about elevating client relationships and field operations.
If you’re a strong leader, a natural relationship-builder, and someone who gets energized by solving challenges on the go, this role is an excellent opportunity to grow your career with an industry leader.
What You'll Do
Lead and Develop Teams
• Manage, motivate, and support a team of route drivers to ensure high performance and exceptional service.
• Step in to run routes as needed, providing hands-on support that keeps operations running smoothly.
Strengthening Client Partnerships
• Build lasting, trust-based relationships with clients across your territory.
• Conduct regular site visits, address needs proactively, and ensure each account receives the service excellence Canteen is known for.
Elevate Operational Excellence
• Oversee daily service routes to ensure accurate deliveries, quality merchandising, and proper product rotation.
• Maintain inventory levels, resolve on-site issues, and ensure all locations meet brand standards and food safety requirements.
• Review compliance and audit reports, implement corrective actions, and drive continuous improvement.
Support Growth and Innovation
• Identify opportunities for upselling, product expansion, and increased account profitability.
• Collaborate with local leadership to develop strategic sales plans and support branch openings.
• Introduce new products, improve pricing strategies, and enhance the overall customer experience at the point of sale.
What We’re Looking For
• 2 - 4+ years of experience in route management, retail management, account management, food & beverage management or food distribution.
• Proven ability to lead and develop field teams.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and comfort working independently.
• Experience with performance evaluations, operational audits, and compliance initiatives.
• A valid driver’s license and clean driving record; ability to lift/push/pull up to 50 lbs.
• Willingness to perform route duties when needed.
Why Join Canteen?
• Be part of a fast-growing, industry-leading company backed by Compass Group.
• Work in a dynamic field environment with autonomy and the ability to truly influence outcomes.
• Enjoy robust career development opportunities through a global organization.
• Competitive pay, benefits, and long-term growth potential.
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Req ID: 1485349
Canteen
Leticia Pinon
Nearest Major Market: Dubuque
Job Segment:
Food Service, Retail Sales, Chef, Culinary, Hospitality, Retail, Customer Service
