Collegiate & Professional Sports Retail Supervisor

Job Summary

Summary

Provides exceptional retail and guest service while supporting Rank + Rally retail operations across collegiate and professional Sports & Entertainment locations. Responsibilities may include event-day retail operations, merchandise sales, product receiving and fulfillment, inventory support, and other operational needs. This position requires flexibility to work at multiple locations and may include in-state and occasional out-of-state travel.

Essential Duties and Responsibilities

• Provides friendly, efficient, and service-oriented assistance to guests and customers.
• Operates point-of-sale systems, processes customer transactions, accepts payment, and provides accurate change when applicable.
• Stocks shelves, counters, tables, and retail displays with merchandise.
• Sets up and maintains merchandise and promotional displays to support sales and enhance the guest experience.
• Assists customers with merchandise selection and answers questions regarding products, pricing, availability, and location.
• Receives, organizes, stages, and fulfills merchandise and product as needed.
• Supports inventory counts, merchandise movement, product replenishment, and other inventory control activities.
• Wraps, bags, packs, and prepares merchandise for customer purchase, distribution, or fulfillment.
• Maintains accurate sales and transaction records as assigned.
• Responds to customer questions or concerns in a professional and service-oriented manner.
• Maintains clean, organized, and safe retail, warehouse, and work areas.
• Complies with all applicable company safety, sanitation, cash-handling, and operational procedures.
• Supports event-day setup, operations, and breakdown as assigned.
• Works collaboratively with other Rank + Rally team members to support operational needs across locations.
• Performs other duties as assigned.

Location and Travel Requirements

This position supports Rank + Rally Sports & Entertainment operations and requires flexibility to work at multiple locations based on business and event needs, including:

• Rank + Rally warehouse operations in Franklin Park, Illinois, including receiving, inventory, and product fulfillment supporting Chicagoland locations.
• Northwestern University events in Evanston, Illinois.
• DePaul University events at Wintrust Arena in Chicago, Illinois.
• Other Rank + Rally Sports & Entertainment locations as business needs require.
• In-state travel and occasional out-of-state travel may be required.

Schedule Requirements

• Must be available to work a flexible schedule based on event and operational needs.
• Schedule may include days, evenings, weekends, and holidays.
• Hours and work locations may vary based on the event calendar, warehouse needs, and business requirements.