FRONT OF HOUSE SHIFT SUPERVISOR

Job Summary

Are you a detail-oriented hospitality professional who enjoys leading teams and delivering exceptional guest experiences? We are seeking a Front of House (FOH) Supervisor to oversee daily dining operations, support catering services, and lead our food allergen and nutrition management program.

In this role, you will supervise front-of-house associates, ensure accurate allergen and nutrition information, and maintain the highest standards of food safety and hospitality. Working closely with culinary teams, dining leadership, and clients, you'll play an important role in creating a safe, welcoming dining experience for every guest, including those with food allergies and dietary restrictions.

What You'll Do

• Lead daily front-of-house dining operations, ensuring exceptional service, food presentation, and guest satisfaction.

• Supervise, train, and support front-of-house associates in a unionized environment while following applicable collective bargaining agreements.

• Oversee the food allergen management program, ensuring accurate ingredient, nutrition, and allergen information.

• Review ingredient labels, recipes, and product specifications to maintain accurate allergen documentation.

• Manage menu information in Webtrition, including recipes, nutritional details, and allergen reporting.

• Create and maintain menu signage, allergen labels, recipe books, and digital displays.

• Partner with culinary teams to ensure menu accuracy, allergen transparency, and safe food preparation practices.

• Coordinate front-of-house purchasing, ordering, inventory, and supply management.

• Support drop-off catering, meetings, and special events, including setup, presentation, service, and breakdown.

• Conduct routine food safety and quality inspections to maintain sanitation and prevent cross-contact.

• Respond to guest inquiries, dietary requests, and client concerns with professionalism and care.

• Identify opportunities to improve operational efficiency, allergen safety, and the overall dining experience.

What We're Looking For

• Experience in food service, hospitality, front-of-house supervision, or a related field.

• Strong knowledge of food allergens, ingredient labeling, nutrition information, and food safety practices.

• Experience with Webtrition or similar nutrition and menu management systems preferred.

• Ability to interpret ingredient statements, recipes, and product specifications accurately.

• Experience supervising associates in a unionized environment preferred.

• Knowledge of HACCP, ServSafe, sanitation, and cross-contact prevention practices.

• Strong leadership, communication, organizational, and problem-solving skills.

• Excellent attention to detail and the ability to manage multiple priorities.

• Experience with purchasing, inventory, and catering operations preferred.

• Commitment to creating a safe, inclusive, and welcoming dining environment.

Why Join Us?

• Opportunity to lead front-of-house operations while making a meaningful impact on guest safety and satisfaction.

• Collaborative environment working alongside culinary, catering, and dining leadership teams.

• Career growth and professional development opportunities.

• Competitive compensation and comprehensive benefits.