IT Support Technician

IT Support Technician

IT Support Technician (Hourly)

Levy is currently recruiting for an Hourly IT Support Technician in Evanston, IL. This position will provide Tier I technology support including day-to-day operations, special projects as well as support in advance, during and following any sporting and special events.

Position:

As the Levy IT Support Technician, you will be responsible for facilitating our partner’s success through the appropriate use of Levy/Compass Group technology.  You will report to the Director of Operations, but work closely with IT Field Systems, POS vendors, partner IT contacts, and other Levy departments to ensure that all Levy software and hardware systems are functioning properly. This position will include basic administration of our Point of Sales (POS) platform to support POS user account creation, item configuration, menu adjustments and end-to-end testing with guidance from Operations and IT Field Services.

Working Conditions:

The IT Support Technician role involves working in a dynamic environment. Key conditions include:

• Event-Based Scheduling: Shifts are often scheduled around events, which means work hours may vary significantly, including early mornings, late evenings, weekends, and holidays. Flexibility is essential.
• Physical Requirements: The role requires extended periods of standing and walking, often across large areas. Technicians may need to navigate stairs, ramps, and uneven surfaces.
• Noise and Crowds: During events, the environment can be loud and crowded. The technician should be comfortable working in high-energy, bustling spaces.
• Outdoor Exposure: Some work may occur outdoors or in non-climate-controlled areas. The technician should be prepared for variable weather conditions depending on the property layout.
• Physical Tasks: This role includes occasional lifting and carrying of equipment weighing up to 40 pounds. Setting up, troubleshooting, and maintaining systems may involve bending, reaching, and working in tight spaces.

Job Summary

Key Job Responsibilities:

• Troubleshoot: Diagnose and fix hardware and software issues including but not limited to:
  • Point of Sale (POS) Hardware: Terminals, Printers, Tablets, etc
  • Office Equipment: Laptops, Desktops, Printers, Servers, etc
• Install and set up: Install new equipment and upgrade existing systems
• Provide support: Help users with IT and POS-related problems, such as using applications, software, printing, operating systems and hardware
• Educate: Teach users how to use new applications and how to use their devices correctly
• Maintain: Ensure that systems are up to date and working properly
• Document: Record issues and solutions, and update Standard Operating Procedures (SOP) and Knowledge Base (KB) articles

• Proactively maintain: Perform proactive maintenance to ensure smooth IT operations in collaboration with Levy Operations, Partner IT and IT Field Systems teams

Required Skills:

Technical:

• Ability to troubleshoot application, software and hardware issues
• Understanding network fundamentals and topologies including working knowledge of Ethernet and wireless technologies
• Proficient with Microsoft Office
• Experience with Point-of-Sale systems such as Skytab Venue, SpotOn/Shift4, MyVenue and Square

General:

• Available to work multiple shifts (weekdays, weeknights, weekends, & holidays)
• Positive demeanor and can do attitude
• Solid written and verbal communication skills
• Ability to work independently without close supervision
• Ability to stand for extended periods of time
• Other duties as assigned