WORK ORDER CHAMPION - EVERETT, WA
Salary: $20.24/hr
Pay Grade: 7
Other Forms of Compensation:
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
Job Summary
The Work Order Champion serves as the primary point of contact for initiating, tracking, and closing work orders within the operation. This role ensures all service, maintenance, and repair requests are documented accurately, prioritized appropriately, and completed on time. The Champion maintains close communication with internal teams, clients/focals, and leadership to minimize downtime, protect asset life, and support operational excellence.
Key Responsibilities
- Work Order Intake & Creation
- Receive, review, and accurately log all maintenance, repair, and service requests into the work order system.
- Ensure work orders contain complete and clear details (location, issue, urgency, photos if applicable).
- Assign initial priority based on operational impact, safety, and urgency.
- Coordination & Communication
- Liaise between café managers/leadership and clients/focals.
- Schedule work to minimize operational disruption, coordinating with site leadership as needed.
- Communicate expected timelines and any updates or delays to stakeholders.
- Tracking & Follow-Up
- Monitor open work orders daily to ensure timely progress.
- Escalate delays or obstacles to leadership promptly.
- Confirm completion of work, verifying quality and compliance with standards.
- Reporting & Documentation
- Maintain accurate records of work orders, vendor invoices, and asset history.
- Generate and distribute weekly or monthly status reports on open/closed work orders, response times, and trends.
- Identify recurring issues for potential preventive maintenance solutions.
- Continuous Improvement
- Recommend process improvements to streamline work order handling.
- Support preventive maintenance program by identifying high-frequency repairs or equipment nearing end of life.
- Participate in vendor performance reviews and provide feedback.
Qualifications
Experience: 2+ years in facilities coordination, maintenance administration, or operations support preferred.
- Skills:
- Strong organizational and time management skills
- Clear written and verbal communication
- Proficiency in work order management software (e.g., FMX, Corrigo, ServiceNow) and Microsoft Office Suite
- Ability to prioritize and handle multiple requests in a fast-paced environment
Knowledge: Basic understanding of maintenance categories (electrical, plumbing, equipment repair, etc.) a plus.
Key Competencies
- Attention to Detail: Ensures accuracy in work order entry and reporting.
- Follow-Through: Stays on top of open issues until resolved.
- Customer Service Mindset: Balances urgency with professionalism.
- Proactive Problem-Solving: Anticipates and addresses potential delays or complications.
- Collaboration: Works effectively across departments and with vendors.
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Eurest are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1451653
Eurest
TARANPREET TANDON
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Nearest Major Market: Seattle
Nearest Secondary Market: Everett
