RETAIL FOOD SERVICE MANAGER
Salary: 75,000 - 80,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: 14
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
The manager directly supervises 20 frontline client-employed team members across all retail outlets. In partnership with the Executive Chef, this role supports the development of weekly menus and monthly marketing initiatives to drive engagement and revenue.
The standard schedule is 6:30am–3:30pm, Monday–Friday, with one required weekend day per month and occasional support for large weekend catering events (2–4 times per year). Reporting to the Director of Dining Services, the Retail Manager plays a key role in the successful operation of Food & Nutrition Services.
Key Responsibilities
- Oversees retail and catering operations, including planning and supervising special functions and events.
- Maintains cash-handling procedures, payroll documentation, and supports hiring, onboarding, and ongoing training of hourly team members.
- Ensures excellent customer service, patient satisfaction, and strong public relations through safe, efficient, and high-quality service delivery.
- Provides hands-on leadership to ensure retail and catering services meet corporate standards for presentation, safety, and sanitation.
- Trains staff in customer service, portion control, cashier procedures, and food safety/sanitation practices.
- Completes all required daily, weekly, and monthly reporting accurately and on schedule, per corporate guidelines.
- Communicates effectively with team members, patients, families, and internal stakeholders.
- Implements and upholds all corporate cash-handling standards to prevent loss of company funds or services.
Preferred Qualifications
- Bachelor’s degree in Food Service Technology/Management or a related field; OR an Associate’s degree with three years of directly related experience.
- 1–3 years of retail foodservice management experience, dependent on education and training.
- Strong knowledge of food and catering trends, with an emphasis on quality, production, sanitation, marketing, presentation, and cost control.
- Experience managing P&L and working within contract-managed service environments preferred.
- Previous experience with cash-driven retail operations required.
- Retail marketing experience highly desirable.
- Demonstrated leadership, coaching, and supervisory skills.
- Excellent written and verbal communication skills across multiple stakeholder levels.
- Familiarity with financial, budgeting, accounting, and basic computational processes.
- Proficiency in computer systems including POS platforms, Microsoft Office, and general business software.
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1509655
Morrison Healthcare
AMY S MILLER
[[req_classification]]
Nearest Major Market: Hartford
Job Segment:
Payroll, Food Service, Merchandising, Culinary, Finance, Hospitality, Retail
