Director of Operations - Belmont Park
Salary: 110-115k
Other Forms of Compensation: Bonus Eligible
Pay Grade: 16
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
The Director of Operations is responsible for leading the on-site team and overseeing all aspects of the location’s performance, including delivering premium guest experience, maintaining the highest standards of safety and quality, and driving strong financial results. The ideal candidate is a polished, hospitality-first food and beverage leader with a background in fine dining or high-end restaurant environments, experience opening and scaling restaurants, and a foundation in established hospitality training programs. This role requires a proven coach who brings out the best in people, consistently drives operational excellence, and has hands-on experience managing high-volume catering and special events.
Job Requirements
- Bachelor’s degree in hospitality, business, or related field
- 5+ leadership experience in premium or fine dining environments
- High level of computer literacy
- Experience working with VIP clientele and luxury service expectations
- Passion for hospitality, food, and retail
- Excellent interpersonal and stakeholder management skills
Detailed Responsibilities
- Direct and oversee location operations; primarily premium services including clubs, suites, catering and VIP areas
- Ensure premium service standards and attention to detail at all touchpoints
- Implement training programs for service excellence and brand standards
- Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
- Develop and implement strategies to maximize premium revenue and guest satisfaction
- Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
- Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services
- Leading the continual development of the location’s food story and guest experience
- Monitor and evaluate guest feedback to drive continuous improvement
- Conducting event walks interacting with team members, guests, partners and VIPs
- Foster relationships with high-profile guests and stakeholders
- Proactively coaching and motivating managers and team members to deliver their best
- Completing corrective action, where necessary, to hold team members accountable and improve future performance
- Conducting manager meetings to engage, inform and build alignment
- Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities
- Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
- Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
- Building a strong partnership with locations partners
- Working with regional and Home Office leadership to drive innovation and best practices at the location
- Delivering against our financial goals and budgets
- Planning budget and P&L management to support optimal financial achievement
- Other duties as assigned
Curious about Life at Levy? Check it out: Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf
Req ID: 1505710
Levy Sector
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SAMANTHA L BRANDENBURG
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