CATERING SALES MANAGER

Job Summary

The Sales Catering Manager of Trilith Live, reporting to the Senior Director of Catering, plays a key supportive role in ensuring managing the sales process from start to finish. This position focuses on providing administrative and sales operational support, assisting with the planning, coordination, inputting, updating, finalizing and closing all events. The Catering Sales Manager of Trilith Live helps maintain the high standards of Hanna Brothers & Culinart and the client’s expectations for menus, timelines and payments.

This role involves collaborating closely with the Senior Director of Catering and culinary team, including event logistics, client communication, and team coordination. The Catering Sales Manager assists in the financial management process, closing and processing BEOs (Banquet Event Orders) in a timely manner. This role supports the achievement of operational goals and ensures a seamless experience for clients, guests, and the team.

Essential Duties/Functions/Tasks:

Sales & Business Development
·Drive catering revenue by securing our new business and expanding existing client relationships.
·Develop and execute sales strategies that increase revenue through upselling, repeat business, and new external catering opportunities.
·Build and maintain strong relationships with Trilith Live, staff, administrative partners, and external clients.
·Identify opportunities for receptions, conferences, corporate meetings, holiday parties, live venue events and 

special events.
·Actively promote Hanna Brothers catering services through tastings, outreach programs, marketing initiatives, and relationship-building activities.
·Represent Hanna Brothers professionally while delivering exceptional customer service throughout the sales process.
·Manage the Catering email and phone lines in a timely and professional manner.
·Build and maintain strong relationships with Trilith community

Customer Service and Client Relations
·Represents the company with courtesy, efficiency, and warmth in all interactions with customers, clients, and employees, ensuring a positive and professional experience for all.
·Responds to all catering inquiries received through email and phone within 24 hours, following up with a thoughtful written or verbal response, ensuring transparency and resolution. A written summary is always shared with the General Manager to maintain open communication.
·Coordinate the entire event planning process from inquiry through completion.
·Communicate with the client honestly, accurately, and promptly, fostering a strong, trust-based relationship that reflects the company’s commitment to exceptional service.
·Ensure all event details, timelines, and client expectations are accurately communicated.

Long Description

Food Programs
·Proactively oversees the execution of all menus, programs, concepts, challenges, and tasks, ensuring they are completed on time with care and attention to detail, enhancing the guest experience.
·Additional Duties as assigned by the General Manager & The Senior Director of Catering
·Supervision and Development of Staff
·Supervises staff to ensure adherence to uniform standards, promoting a polished and professional appearance in alignment with the employee handbook and account guidelines.
·Upholds the Hanna Brothers policies & procedures, fostering a fair and respectful workplace that supports high-quality guest experiences.
·Ensures strict adherence to Hanna Brothers and federal food safety standards, maintaining a safe and trustworthy environment for both staff and guests.
·Ensures brand standards are consistently met, contributing to a seamless and guest-friendly operation.
 
Food and Safety Responsibilities
·Adheres to all Health Department, OSHA, and ADA regulations, ensuring a safe and compliant environment that supports both staff well-being and a safe, welcoming experience for guests.
·Promotes a culture of safety every day, prioritizing the health and safety of both guests and staff to maintain an environment of care and trust.
·Reports any injury, accident, or foodborne illness incident for customers and/or staff promptly and accurately to the General Manager and/or The Senior Director of Cateirng, demonstrating accountability and commitment to both safety and guest satisfaction.
 
Overall Management
·Meets all deadlines for weekly, monthly, quarter, and year-end reports as requested by both the Client and Hanna Brothers, ensuring timely and accurate communication that supports transparency and trust.
·Teaches, exemplifies, and upholds Hanna Brothers standards, culture, and unwavering commitment to quality food and service, as outlined in our Mission statement, inspiring the team to create exceptional guest experiences.
·Demonstrates a deep passion for culinary and hospitality excellence, motivating the team to continuously strive for innovation and service that exceeds guest expectations.
·Effectively presents information in one-on-one and small group settings, engaging customers, clients, and employees with clarity and enthusiasm, making every interaction an opportunity to build strong, positive relationships.

Qualifications
·To perform this job successfully, an individual must be able to perform each essential function to a high standard, ensuring that both internal and external guests experience exceptional service and satisfaction.
·A minimum of 3 years of conferences services/hotel event sales/catering sales or applicable experience in a similar volume, quality, food service establishment.
·Possess general hospitality knowledge and interest in sustainability and sustainable food practices.
·Has the ability to operate Web based ordering systems, process customer requests, changes to orders, menu updates and client profiles.
·Proficient with word processing and composing basic email memos.
·Ability to work effectively in a team-oriented environment.
·Flexible schedule, including evenings, weekends, holidays, and special events.