FIRE ALARM SERVICE SUPERVISOR
Position Title: FIRE ALARM SERVICE SUPERVISOR - FORT WORTH, TX
Quantum North America is a leading design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. Since 2003, we've delivered reliable, cost-effective services across diverse markets nationwide. Headquartered in Dallas/Fort Worth, our team of 125+ professionals—including engineers, project managers, certified technicians, and skilled tradespeople—drives our consistent growth and reputation for excellence. With over 125 projects completed annually and operations in 30 states, we offer a collaborative, accountable work environment where innovation and client satisfaction are at the core of everything we do.
As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at Quantum North America and throughout the Compass world.
Job Summary
This role is different, this isn’t just about performing inspections and repairs, it’s an opportunity to help lead a growing fire alarm division, influence how a business operates, and build something to last in a highly competitive market.
We are seeking an experienced Fire Alarm Service Supervisor to help support the growth of Quantum North America’s new Fire Alarm Services division. The Fire Alarm Services Supervisor leads and supports daily fire alarm service operations, balancing hands-on fieldwork with administrative responsibilities. This role oversees inspections, repairs, and troubleshooting while guiding technicians, ensuring compliance, and maintaining strong customer communication.
Position Responsibilities:
- Perform & oversee daily fire alarm service activities including inspections, repairs, troubleshooting, and small projects
- Support technicians with technical guidance and field problem-solving.
- Ensure accurate and timely service documentation and closeout reporting
- Monitor service requests and system alerts to keep response times tight
- Build a culture of accountability, safety, and pride in workmanship
- Help shape how the fire alarm service operation grows
- Act as an escalation point for service-related customer concerns
- Communicate clearly with customers on system issues and recommendations
- Align manpower and material
- Prepare proposals and service solutions
Preferred Qualifications:
- 5+ years of fire alarm service and/or installation experience
- Texas FAL License required, NICET certification strongly preferred
- Strong working knowledge of fire alarm systems, troubleshooting, and NFPA codes
- 1+ years in a supervisory or leadership role preferred
- Proven ability to manage schedules, priorities, and customer expectations
- Comfortable with service management software and basic office tools
- Ability to be on call
- Valid driver’s license, ensuring safe operation of company vehicles in accordance with traffic laws and conditions.
Apply to Quantum North America today!
Quantum North America is a member of Compass Group USA.
Click here to Learn More about the Compass Story
Associates at Quantum North America are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Applications are accepted on an ongoing basis
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Mayland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Quantum North America maintains a drug-free workplace.
Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
