ROUTE SUPPORT SUPERVISOR
Position Title: ROUTE SUPPORT SUPERVISOR
Pay Grade: 12
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
The Route Support Supervisor supports daily Vending and Market operations by coordinating route coverage, training and developing drivers, supporting route planning, and ensuring branch initiatives and performance targets are successfully executed.
Key Responsibilities
Training & Driver Development
- Train and onboard new Market and Vending drivers.
- Conduct route rides and ensure drivers are prepared to independently manage their routes.
- Partner with Route Managers to retrain and coach drivers with performance opportunities.
- Reinforce expectations for service, merchandising, inventory, scanning, safety, and customer service.
Route Coverage & Planning
- Coordinate and communicate daily route coverage for utility drivers.
- Partner with Route Managers to proactively plan coverage for upcoming PTO, vacancies, and other staffing needs.
- Ensure coverage plans are in place to minimize missed routes and service disruptions.
- Participate in route planning and coverage meetings.
KPI & Performance Management
- Track key operational KPIs and partner with Route Managers to address performance gaps.
- Support achievement of monthly Cash-In on Growth targets and other branch goals.
- Monitor route execution, training progress, and operational compliance.
Branch Initiatives & Projects
- Coordinate and support branch initiatives, route changes, new account launches, equipment moves, and other operational projects.
- Track assigned projects to ensure they are completed accurately and on time.
- Communicate progress, challenges, and outstanding actions to branch leadership.
Measures of Success
- Routes are fully staffed and serviced as scheduled.
- PTO coverage is planned in advance.
- New drivers are trained and prepared to independently operate their routes.
- Performance issues are identified and addressed through coaching and retraining.
- Monthly KPI and Cash-In on Growth targets are achieved.
- Branch projects and initiatives are completed on time.
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1563641
Canteen
Julia Lari
Nearest Major Market: Raleigh
Job Segment:
Merchandising, Chef, Culinary, Food Service, Retail, Hospitality
