Assistant Director of Patient Transportation and Observation

Job Summary

Are you a motivated leader looking to grow your career in healthcare? The Assistant Director plays a hands-on leadership role, supporting the Director in managing daily operations for both departments, ensuring safe, efficient, and compassionate patient movement and monitoring, managing supervisors and frontline associates, and fostering a culture of accountability and service excellence. 

This position is ideal for individuals with strong people management and customer service experience, particularly those with backgrounds in hospitality, healthcare, or related service industries, who are ready to take the next step into healthcare management. The ideal candidate will be a motivated, relationship-driven professional who thrives in a team environment, demonstrates initiative, and is eager to grow within a mission-driven healthcare organization.

Key Responsibilities:

• Support the Director of Patient Transportation and Observation in managing day-to-day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members.
• Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
• Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.
• Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.
• Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards.
• Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools.
• Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards.
• Foster a teamwork environment that values accountability, respect, and service excellence.
• Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies.
• Help oversee add-on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable.

Preferred Qualifications:

• Four-year college degree preferred; some college education or equivalent management experience accepted.
• Previous healthcare experience or relevant management experience in hospitality, healthcare, or similar service-oriented industries preferred.
• Experience managing frontline associates required.
• Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams.
• Proven ability to motivate and inspire team members to deliver high-quality, efficient service and execute departmental goals.
• Basic financial understanding with accountability for managing and supporting non-complex labor budgets.
• Excellent organizational, analytical, and time management skills with attention to operational detail.
• Strong problem-solving and communication skills, with the ability to perform effectively in fast-paced or high-volume environments.
• Proficient in Microsoft Office Suite and operational software applications.