Manager of Patient Transportation and Observation

Job Summary

Are you a motivated individual looking to begin or grow your career in healthcare? The Manager of Patient Transportation and Observation plays a vital leadership role overseeing two essential service lines that directly impact patient care and experience. This position ensures that both patient movement and patient observation services are performed safely, efficiently, and compassionately while fostering a culture of teamwork, professionalism, and service excellence. This role is ideal for individuals with strong relationship-building and people-management skills who thrive in fast-paced, service-driven environments. Whether you are a recent graduate with hospitality or customer service experience or an ambitious professional seeking to advance in healthcare operations, this is an excellent opportunity to develop leadership skills and build a career in hospital management. This role supports patient care by maintaining safety, efficiency, and professionalism at all times.

Key Responsibilities:

• Lead, train, and develop all levels of personnel, including patient transporters, patient observation attendants, dispatchers, and trainers.
• Coordinate and oversee daily operations of patient transportation and observation services, ensuring safety, timeliness, and compliance with all standards.
• Collaborate with nursing, clinical, and support departments to ensure seamless service delivery aligned with patient care needs.
• Observing patients to ensure safety, especially those at risk of self-harm, and promptly alerting medical staff to concerns.
• Maintain a motivated, team-oriented environment that promotes service excellence, compassion, and accountability.
• Demonstrate knowledge of patient transport and observation protocols, infection control practices, and safe patient handling techniques.
• Monitor and supervise dispatcher activity, ensuring effective use of software systems, communication tools, and workflow efficiency.
• Assist the Assistant Director or Director in achieving departmental financial objectives, ensuring operations stay within established budget parameters.
• Analyze and interpret data to identify trends, improve processes, and support data-driven decision-making.
• Ensure compliance with all applicable regulations and standards, including Federal, State, JCAHO, OSHA, and CDC requirements.
• Support and manage add-on or adjacent service programs such as lift assistance, courier, valet, or shuttle services, where applicable.
• Serve as a visible and approachable leader, modeling professionalism and reinforcing the organization’s commitment to patient-centered care.

Preferred Qualifications:

• Some college education or equivalent related experience preferred.
• Healthcare, hospitality, customer service or similar industry experience with management of people and/or processes preferred.
• Exposure to working with diverse frontline team members, customers, and clients preferred.
• Previous experience managing frontline associates required.
• Extroverted, relationship-focused individuals with the ability to build trust and lead diverse teams effectively.
• Strong organizational and time management skills with attention to operational details.
• Analytical ability to interpret data, identify trends, and support process improvement.
• Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
• Strong communication and interpersonal skills, with the ability to interact professionally across all hospital levels.
• Proficient in Microsoft Office Suite and comfortable using operational and dispatch management software.