DIRECTOR OF FOOD & BEVERAGE SERVICES

Job Summary

Job Summary (Essential Functions)
Responsible for club’s dining services and all food and beverage production throughout the club. Directly supervises the Catering Sales Director; Catering Captain; Catering Events Team; Dining Room Manager; Dining Supervisor; Dining Team and managers or supervisors of all other outlets such as pool-side service, golf cart service, etc. Plans, implements and monitors departmental budgets. Hires, trains and supervises subordinates and applies relevant marketing principles to assure that the wants and needs of club members and residents are consistently exceeded.

Job Tasks/Duties 
• Helps to develop an operating budget for each of the department’s revenue outlets; monitors and takes corrective action as necessary to help assure that budgeted sales and cost goals are attained.
• Help to develop a capital budget for all necessary food and beverage equipment and recommends facility renovation needs.
• Ensures that adequate accounting procedures are followed and that documentation is reported in an accurate and timely manner.
• Responsible for proper credit card and charge procedures, guest check analysis, tip reports, ticket controls and daily sales reports and analysis.
• Manages the department’s long-range staffing needs.
• Assists in recruitment, training, supervision and termination of food and beverage staff.
• Helps plan and approves the organizational chart and staffing and scheduling plans.
• Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
• Monitors employee records to minimize overtime and keep labor costs within budget.
• Assures that all standard operating procedures for revenue and cost control are in place and consistently followed.
• Assures that all applicable club policies and procedures are followed.
• Helps plan and approves external and internal marketing and sales promotion activities for the department’s outlets and special club events.
• Approves menu items, pricing, and menu designs for all outlets, special events and banquet events.
• Establishes quantity and quality output standards for personnel in all positions within the department.
• Ensures all legal requirements are consistently followed, including wage/ hour and federal, state or local laws for food safety and the sale/consumption of alcoholic beverages.
• Ensure all energy management, preventive maintenance and other standards are consistently met.
• Ensures that all new employees receive the appropriate safety instructions and training; establishes and enforces all safety policies and procedures including OSHA regulations and ensures that appropriate proof of training is documented to the employees’ personnel files.
• Researches new products and evaluates their cost and profit benefits.
• Maintains food and beverage personnel records.

Long Description

• Monitors purchasing and receiving procedures to ensure proper quantity, quality and price for all purchases.
• Reviews new techniques for food preparation and presentation to maximize member & resident and guest satisfaction and minimize food costs.
• Consults daily with the Executive Chef and Catering Sales Director plus any other club administrators to help assure the highest level of member & resident satisfaction at minimum cost.
• Greets guests and oversees actual service on a routine, random basis.
• Helps develop wine lists and wine sales promotion programs.
• Establishes, updates and maintains all written standards and procedures for the department as needed.
• Addresses member and guest complaints and advises the General Manager about appropriate corrective actions taken.
• Serves as an ad hoc member of appropriate club committees.
• Monitors appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
• Monitors employee dress codes according to policies and procedures.
• Approves all product invoices before submitting to the Controller & Accounting Department.
• Monitors or manages physical inventory verification and provides updated information to  the Controller & Accounting Department.
• Responsible for the proper accounting and reconciliation of the point-of-sale and member revenues.
• Maintains records of special events, house counts, food covers and daily business volumes.
• Ensures that an accurate reservation system is in place.
• Audits and approves weekly payroll.
• Approves all entertainment.
• Responsible for long-range planning for the department in concert with the club’s planning process.
• Establishes and maintains professional business relations with vendors. 
• Works with the club’s Controller to identify and develop operating reports and for ongoing control of the department.
• Recommends operating hours for all food and beverage outlets.
• Serves as manager-on-duty on a scheduled basis.
• Ensure timely correspondence with all catering guests including inquiry, follow-up, contracts, billings and thank-you letters.
• Complete periodic china, glass, and silverware inventories.
• Implement and monitor sanitation and cleaning schedules.
• Completes other appropriate assignments from the General Manager.

Licenses and Special Requirements
• Food safety certification.
• Alcoholic beverage certification.

Physical Demands and Work Environment
• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.