RESIDENT DISTRICT MANAGER - Pipeline / New Business - North Carolina

Job Summary

As the Single Point of Contact for this Life Sciences client partnership, the Resident District Manager (RDM) serves as the strategic and operational leader for a large, multi-unit corporate hospitality portfolio. The RDM directs a robust food and beverage program spanning cafés, catering, grab & go markets, and office coffee/pantry services and collaborates closely with internal partners across facilities management of soft service disciplines to deliver seamless operations and a consistent hospitality focused, guest experience.

The RDM acts as both a business owner and trusted advisor—championing operational excellence, culinary integrity, client partnership, innovation, digital data and AI, and sustainability—through influence, collaboration, and relationship building in a matrixed organization.

Key Responsibilities:

Leadership & Relationship Management

• Serve as the primary client contact and strategic partner, representing all lines of business through a cohesive, single-voice approach across business sectors.
• Build trust and credibility through transparency, consistency, and results-driven communication with senior client stakeholders.
• Lead and inspire a diverse, multi-site team in a matrixed environment; influence through collaboration and relationship in addition to direct authority.
• Foster a culture grounded in hospitality, accountability, inclusion, and professional development.
• Proactively navigate adversity, ensuring the right stakeholders are engaged to deliver timely and effective, collaborative solutions.

Culinary & Hospitality Program Management

• Oversee a dynamic on-campus food service experience encompassing cafés, catering services, multiple grab & go concepts, and office coffee/pantry programs.
• Ensure all culinary offerings deliver authentic, nutritious meals and a wide variety of global and seasonal cuisine choices that reflect both client culture and customer preferences.
• Partner with dietitians and wellness professionals to align the food program with client health and sustainability goals, including allergen transparency, educational programming, and wellness activations.
• Champion food safety and compliance, maintaining exemplary standards across all operations and ensuring adherence to local health codes and third-party audit requirements.
• Leverage feedback channels, participation data, and digital analytics to evolve menu strategies, promotions, and customer engagement initiatives.

Operational & Strategic Excellence

• Demonstrate a working knowledge—or a willingness to develop understanding—of integrated facility management functions such as Buildings & Grounds, Building Aesthetics & Maintenance, Safety and Quality Standards, Materials Management & Logistics, and Meetings & Event Planning support to ensure cohesive soft services delivery.
• Manage financial performance, ensuring accuracy in forecasting, budgeting, and reporting while identifying opportunities for efficiencies and reinvestment.
• Apply data-driven decision-making to identify trends, enhance efficiency, and support continuous improvement in a science-based environment.
• Drive safety, compliance, and sustainability throughout all operational practices.

Innovation, Projects, and Continuous Improvement

• Lead investigations, develop business cases and recommendations, and present proposals for service innovations, process improvements, cost savings, and sustainability initiatives.
• Utilize technology and analytics platforms to track KPIs, measure impact, and inform business decisions.
• Encourage adoption of AI and digital tools to enhance operational visibility, communication, and workforce efficiency.
• Collaborate with internal partners, vendors, and external organizations to share best practices and implement forward-thinking solutions.

Preferred Qualifications:

• Bachelor’s degree and a minimum of three to five (3-5) years of leadership experience in hospitality, foodservice, and/or facility management (Integrated Facility Management).
• Proven success managing large-scale culinary or hospitality programs within complex, matrixed environments.
• Demonstrated ability to deliver exceptional guest experiences while balancing operational performance and client satisfaction.
• Exceptional interpersonal and communication skills, with the ability to distill complex topics into clear, executive-ready narratives.
• Strong competency with technology platforms (Microsoft 365, POS systems, menu management tools, data dashboards, etc.).
• Financial acumen, strategic thinking, and results orientation.
• Awareness or curiosity for emerging workplace technologies, including AI-driven tools and sustainability solutions.