TECHNICIAN MANAGER (OPERATIONS BACKGROUND PREFERRED) - HAYWARD, CA
Salary: $80,000 - $85,000 / year
Other Forms of Compensation: Yearly Bonus Opportunity
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary:
The Technician Manager will timely coordinate the upkeep of coffee and water machines, lead incoming service calls, track their status, and ensure resolution. In addition, evaluate equipment for repair needs and monitor deterioration over time.
Key Responsibilities:
• Lead field technicians and provide technical guidance to team members
• Repair and maintain coffee and water machines
• Schedule and lead all aspects of completion of service tickets
• Lead install teams responsible for running water lines, connecting, and programming office coffee
equipment
• Perform preventative maintenance and routine filter changes
• Ensure timely and high-quality service across all assigned tasks
• Maintain accurate inventory of all equipment, including confirming that off-site equipment matches internal records (e.g., One Cup inventory)
• Develop and implement technician training programs
• Communicate with customers regarding service issues, timelines, and resolutions to ensure high satisfaction
Qualifications:
• Strong technical knowledge of coffee, water, and filtration equipment-cooler repair experience - a Plus!
• Operations background preferred!
• Validated leadership skills with experience leading or mentoring a team
• Ability to troubleshoot and resolve equipment issues efficiently
• Experience with scheduling, ticketing systems, and field service operations
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1465907
Canteen
Leticia Pinon
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