UNIT MANAGER BUSINESS SERVICES
Position Title: UNIT MANAGER BUSINESS SERVICES
Salary: $75,000 - $110,000
Other Forms of Compensation: None
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
ESFM is seeking a Unit Manager, Business Services, to join our organization. The Business Services Manager will oversee and coordinate all soft services operations across the facility to ensure a safe, clean, efficient, and high-quality environment for employees and visitors. This role is responsible for managing service delivery, vendor performance, and continuous improvement initiatives aligned with organizational standards.
Key Responsibilities
EMPLOYEE EXPERIENCE & WORKPLACE INITIATIVES
Design, implement, and measure employee experience initiatives tailored to site needs and client goals, identifying gaps and opportunities to drive proactive workplace solutions.
Partner with senior stakeholders to understand their needs, translate challenges into actionable initiatives, and enhance overall soft services performance.
CORE COMPETENCIES
Employee Experience & Customer Focus:
Understands employee needs, anticipates service gaps, and develops solutions that enhance satisfaction while aligning with client expectations.
Communication & Influencing
Delivers clear, consistent communication and effectively influences stakeholders through insights and recommendations.
Collaboration & Stakeholder Engagement: Builds trusted partnerships across leadership, teams, and vendors to drive alignment and coordinated service delivery.
FUNCTIONAL COMPETENCIES
Soft Services Management: Oversees vendor performance across housekeeping, plants, vending, and other services, ensuring quality and compliance.
Workplace Operations & Continuous Improvement: Leverages data and feedback to improve service efficiency, sustainability, and workplace experience.
Event Planning & Execution: Manages planning and operational support for site-wide and stakeholder events to ensure seamless execution.
LEADERSHIP COMPETENCIES
Team Leadership & Development: Provides guidance and coaching to facility coordinators to support high performance and strong stakeholder engagement.
Strategic Problem Solving: Identifies challenges, develops proactive solutions, and aligns initiatives with broader workplace strategy and sustainability goals.
Project Management
Leads projects from concept through execution using structured methodologies for consistent delivery.
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at ESFM are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Eurest Services maintains a drug-free workplace.
Req ID:1531779
ESFM
Brandy Wilson
Job Segment:
Event Planning, Housekeeping, Hospitality
