Director of Food and Beverage Operations - The Children's Museum of Indianapolis

Job Summary

Levy is seeking an experienced and dynamic Director of Operations to lead hospitality operations at The Children’s Museum of Indianapolis, the largest children's museum and one of the premier family and cultural attractions in the country.

The Director of Operations will be responsible for the overall success of food and beverage operations, ensuring exceptional guest experiences while driving operational excellence, financial performance, team development, and strong client relationships.

This is an exciting opportunity for a hospitality leader who thrives in a fast-paced, high-volume environment and is passionate about creating memorable experiences for guests of all ages.

What You’ll Do

As the Director of Operations, you will:

• Lead the day-to-day food and beverage operations across the museum, ensuring exceptional standards of quality, service, safety, and hospitality.

• Partner closely with the General Manager and museum leadership to develop and execute operational strategies that support business goals and enhance the overall guest experience.

• Build, develop, and inspire a high-performing team while fostering a positive, inclusive, and accountability-driven culture.

• Oversee operational planning, staffing, scheduling, training, and execution for daily business, special events, and high-volume periods.

• Drive financial performance through effective management of labor, food costs, purchasing, inventory, productivity, and other controllable expenses.

• Analyze business results and operational trends to identify opportunities to increase revenue, improve efficiencies, and enhance profitability.

• Ensure consistent execution of Levy standards, policies, procedures, and service expectations.

• Maintain a strong focus on food safety, sanitation, workplace safety, and regulatory compliance.

• Collaborate across culinary, operations, human resources, finance, and other functional teams to ensure seamless execution.

• Develop strong relationships with museum partners and serve as a trusted operational leader focused on achieving shared goals.

• Identify opportunities for innovation and continuously improve the hospitality experience for guests.

• Support the planning and execution of catering, group events, special programs, and other museum experiences as needed.

What We’re Looking For

• 5+ years of progressive leadership experience in food and beverage, hospitality, restaurants, cultural attractions, entertainment venues, hotels, or other high-volume operations.

• Proven experience leading large and diverse teams in a fast-paced environment.

• Strong financial acumen with experience managing budgets, labor, cost of goods, forecasting, and operational performance.

• Demonstrated ability to develop leaders, build strong teams, and create an engaging workplace culture.

• Exceptional communication, organization, and problem-solving skills.

• Strong client and relationship-management skills with the ability to effectively partner with multiple stakeholders.

• Guest-focused mindset with a passion for delivering memorable hospitality experiences.

• Ability to adapt quickly and remain composed while managing multiple priorities.

• Availability to work a flexible schedule based on business needs, including weekends, holidays, and special events.

• Bachelor’s degree preferred or equivalent combination of education and relevant leadership experience.