REGIONAL DIRECTOR OF OPERATIONS

Salary: 

Other Forms of Compensation:

Reports To: Sr. VP of Operations

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

The Regional Director of Operations plans objectives for the region and ensures unit directors are in compliance with corporate, regional and financial goals. Responsible for the overall operation, growth and profitability of the region, this role will support 25 cost centers at multiple hospital accounts throughout the greater Indianapolis market for Environmental Services/Housekeeping and Linen Services. This role must be based in Indiana, ideally in the Indianapolis/suburbs and will work from home/travel extensively throughout the market (farthest account is in Evansville).

Key Responsibilities:

• Provides operational and logistical support for assigned line of business
• Participates in strategic planning meetings to develop objectives for the assigned region
• Develops and maintains annual budget and forecasts for assigned region; monitors financial reports of the region to ensure budgetary compliance with Regional and Corporate goals
• Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
• Participates in the sales process for the acquisition of new business. Coordinates the development of proposals and contracts. Prepares and conducts presentations to prospective clients
• Participates in client negotiations, and renegotiation of contracts. Coordinates documentation of contract changes
• Responsible for managing client relationships through the management and leadership of multiple operations
• Visits units regularly to inspect unit operations to ensure contract compliance
• Monitors customer, client and associate satisfaction surveys. Conducts audits, surveys, and assessments to ensure company policies and procedures are followed
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline

Preferred Qualifications:

• Bachelor’s Degree in Business, Healthcare, or Hospitality Management; Master’s Degree preferred; related experience and/or training; or equivalent combination of education and experience
• Minimum of two (2) years progressive experience in multi-unit Environmental / Housekeeping Services management; healthcare setting preferred
• Must be willing to travel heavily within region of coverage
• Experience managing at least $15 million in budgets
• Strong track record of driving customer satisfaction
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
• Proven ability to mentor and develop team members
• Excellent written and verbal communication skills

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1511130

TouchPoint

PASCHA A BELNAVIS

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