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DIRECTOR ACCOUNT MANAGEMENT

Position Title: DIRECTOR ACCOUNT MANAGEMENT

Travel: 50%

Salary: $150,000 - $160,000

Pay Grade: 18 

Other Forms of Compensation: BONUS 

 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

 

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

We are seeking a Director of Account Management with a proven background and track record in account management to lead the customer relationship function of our National Service Center (NSC) and Kitchen Equipment Services (KES) businesses. This position has oversight of customer relationships (large and small) and will be responsible for proactively building internal and external stakeholder relationships. This individual is responsible for maximizing account growth by leading and executing the strategic vision of the business. This role leads multiple teams and manages a large and complex book of business.

 

  • Drive long-term partnership value by developing an understanding of clients’ businesses and their technical challenges, operating environment, capabilities and goals as well as the industry and competitive landscape
  • Build a stakeholder map for respective client accounts using it to develop key relationships in and around the organization to strengthen communications and a sense of cooperation in service delivery for our clients
  • Build and execute joint business plans with an eye to increasing overall value delivered, and to expand the adoption and usage of our solutions
  • Conduct regular customer business reviews to ensure alignment, document value, and ensure high levels of customer satisfaction
  • Thoroughly review performance data and financial data with an understanding of the various financial levers in the P/L and impacts of each
  • Deliver projects on schedule and within budget, while satisfying agreed-upon customer requirements and specifications within project scope
  • Build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions
  • Lead a diverse team of direct reports including senior account managers, account managers, and team leads, understanding where each is in their development and working with each in the manner most appropriate for their experience

 

Requirements:

 

  • Bachelors Degree or equivalent work experience required; MBA preferred
  • Minimum of 7 years experience in enterprise B2B organizations or customer success & 5 years experience leading a team of direct reports who consistently deliver results
  • Experience in the FM industry serving in some capacity on client account teams strongly preferred
  • Proven record in developing strategic business plans and managing cross-functional projects
  • Ability to travel up to 50%

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

 

Applications are accepted on an ongoing basis.

 

Eurest Services maintains a drug-free workplace.

 

Associates at ESFM are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.


Job Segment: Kitchen, Hospitality

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