SALES COORDINATOR

Job Summary

SUMMARY:  The Sales Coordinator (Cultural Attractions - Kansas City) provides administrative support for the food & beverage catering & event sales for two assigned venues in the division.  This role acts as a liaison between clients, venue partners, and location leadership to plan, detail, and execute catered events and services.  

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Provide timely, responsive, and relevant communication for full life cycle of catering sales process (from initial inquiry to post-event billing, follow-up, and repeat business). 
• Communicate via telephone, email, and in person in a timely, professional, and clear manner. 
• Create/maintain client files for current, future, and referral business needs. 
• Generate customized proposals, contracts, and other internal documents to document client orders and to company specification.
• Communicate pricing, order changes, and other cost related details between client and venue to ensure accurate preparation, cost management, and billing. 
• Complete Banquet Event Orders (BEOs) via specialized software to detail all aspects of food and catering aspects of client events, per company standards, specifications, and location options. 
• Ensure all dietary restrictions and allergies are clearly notated and communicated. 
• Provide recommendations (and up-sell options) to clients according to their ideas and requests, as well as to enhance their event; alternative food and beverage options, and/or communicating internally with location leadership regarding ability to execute as proposed. 
• Must be able to build trust with clients and serve as a consultative partner for both clients and Venue-specific Event teams.
• Demonstrate high level of organization and attention to detail. 
• Ability to manage multiple events, clients, and deadlines, across both locations, and conscientious of the nuances of each unique location (culture, approaches, business model, clientele
• Ability to manage complex pricing structures, discount programs, and data entry.
• Ability to collaborate across both venues, navigating different approaches and venue specific event philosophies
• Strong internal communication with venue sales teams, event managers, and Levy operational leaders
• Ability to balance competing priorities across the two venues
• High aptitude for learning new & proprietary software & internal systems, as well as advanced user in MS Office (Excel, Outlook, Word, Teams, etc.)
• Experience with event management systems preferred, and experience with INFOR a plus
• Ability to quickly learn new software and administrative systems.
• Thrives in a fast-paced environment
• Ability to pivot quickly when client needs change.
• Problem solving skills
• Comfortable working between multiple locations and teams.
• Demonstrate commitment to providing thoughtful hospitality to all clients, while demonstrating sound business acumen of the venue and operations.
• Be Nice.