RESTAURANT SUPERVISOR FOH

Join Levy at Netflix House

At Levy, we create unforgettable experiences through outstanding hospitality, exceptional food and beverage programs, and meaningful guest connections. As a leader in sports, entertainment, and hospitality, Levy operates some of the most exciting venues in the world.

Now, we're bringing that expertise to Netflix House at King of Prussia Mall, a first-of-its-kind immersive entertainment destination where guests can step into the worlds of their favorite Netflix stories. Combining interactive attractions, exclusive retail experiences, and elevated dining, Netflix House delivers a unique blend of entertainment and hospitality unlike anything else.

We're seeking an energetic and guest-focused Front of House Supervisor to help lead daily restaurant operations and create exceptional guest experiences.

Job Summary

The Restaurant Supervisor, Front of House plays a key leadership role in overseeing daily dining operations, supporting team members, and ensuring guests receive outstanding service. This position helps drive operational excellence, team engagement, and Levy's commitment to hospitality while supporting one of the most exciting new entertainment destinations in the country.

Key Responsibilities

• Lead and support day-to-day front-of-house restaurant operations.
• Coach, motivate, and develop hourly team members to deliver exceptional guest service.
• Ensure service standards, cleanliness, and operational procedures are consistently executed.
• Monitor guest satisfaction and resolve service issues in a professional and timely manner.
• Support restaurant opening, closing, and shift management responsibilities.
• Assist with staffing deployment, floor coverage, and labor efficiency.
• Maintain dining room appearance, organization, and overall guest readiness.
• Monitor inventory levels, supplies, and waste to support operational efficiency.
• Ensure compliance with food safety, sanitation, alcohol service, and workplace safety standards.
• Support training, onboarding, and performance coaching for team members.
• Assist with VIP experiences, special events, and high-volume operating periods.
• Ensure promotional materials, signage, and guest-facing communications are current and properly displayed.
• Uphold Levy and Netflix House service standards, policies, and procedures.
• Perform additional duties as assigned.

Preferred Qualifications

• Previous leadership or supervisory experience in restaurants, hospitality, entertainment, hotels, or guest-service operations preferred.
• Strong leadership, communication, and interpersonal skills.
• Passion for hospitality and creating memorable guest experiences.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong organizational and problem-solving abilities.
• Experience leading teams and coaching associates toward high performance.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak operating periods.
• Ability to lift and move up to 25 pounds.