Premium Food & Beverage Manager - ESPN World Wide of Sports
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About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
Working as a Premium Manager at ESPN Wide World of Sports Complex, you will be responsible for leading daily restaurant operations to deliver exceptional food and beverage experiences, strong financial performance, and consistently high standards of guest service, safety, and operational excellence. The position partners closely with clients, team members, and cross-functional departments, including Catering, to foster collaboration, develop high-performing teams, and ensure seamless execution of daily operations and special events.
Key Responsibilities:
*Oversee daily restaurant operations in accordance with approved budgets, Levy standards, and client expectations, ensuring maximum value and operational excellence.
*Ensure food and beverage offerings consistently meet established standards for quality, presentation, safety, sanitation, and responsible alcohol service.
*Build and maintain strong relationships with clients, guests, team members, subcontractors, not-for-profit partners, and internal departments, regularly gathering feedback to improve the overall operation.
*Drive exceptional guest service by holding team members accountable to established steps of service, Heartfelt Hospitality, and show quality standards; promptly address and resolve guest service concerns.
*Support the Catering team as needed to ensure successful event execution, fostering strong teamwork and cross-functional collaboration before, during, and after events. Confirm event details, staffing, service expectations, and client needs are aligned in advance to deliver a seamless and successful experience.
*Execute menus, promotions, programs, and company initiatives in partnership with leadership while developing strong location specific food, beverage, and wine knowledge.
*Manage financial performance by achieving daily sales, cost, revenue, and budget goals while identifying opportunities to grow revenue and promote profitable Levy services.
*Complete required daily, monthly, and period end reporting accurately and within established deadlines.
*Recruit, interview, hire, train, develop, coach, and manage team member performance in accordance with Levy policies and procedures.
*Foster a positive, collaborative work environment that strengthens communication, productivity, accountability, engagement, and team morale through regular meetings and ongoing feedback.
*Ensure team member compliance with Levy policies, procedures, training requirements, and standards outlined in the Team Member Training Manual and Employee Handbook.
*Support departmental and company priorities and perform additional duties as needed to ensure successful operations.
Preferred Qualifications:
- Minimum of Associate's Degree preferred
- Two to four years fine dining restaurant management experience is required
- Comprehensive food and wine knowledge. Applicant should be well versed on food and wine pairings
- Requires operations management experience with purchasing knowledge
- Excellent communication and computer skills are needed, including knowledge of MS Office products
- ServSafe Certified preferred
Curious about Life at Levy? Check it out: Levy Culture
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Levy maintains a drug-free workplace.
Req ID: 1571404
Levy Sector
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Stephan Gugat
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Nearest Major Market: Orlando
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Event Planning, Fitness, Food Service, Hospitality
