Assistant General Manager

Job Summary

The Assistant General Manager is responsible for the service and experience of the operation. The AGM motivates, trains, develops, and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees administrative and operational tasks, including financial management and analysis, sanitation, and safety.

The Assistant General Manager will focus on hospitality and the café experience for the client food program in order to support operational excellence. This position reports into the District Manager and will leverage their strong communication, hospitality, and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations, and people approach) to promote with standards, the client’s food expectations and enhance user/partner experience.

Job Description

The great things you will be expected to do:

• Designs, manages and owns the overall experience, not just the offerings
• Sets an expectation of hospitality that is friendly and engaging
• Maintains a \passion for quality food preparation and taste
• Trains and develops the management team
• Assists the RDM or GM to ensure manager reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner
• Works with GM or RDM to monitor and manage all financial responsibilities
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Promotes a culture of Food and Workplace Safety
• Treats everyone with professionalism, care and respect
• Responds to all comments and complaints within 24 hours and follows up with a written or verbal response with copies to the DM and our partner
• Communicates with the our partner honestly, accurately and in a timely manner
• Works with GM or RDM to ensure cafe teams work within budget while maintaining standards
• Oversees and contributes to the successful opening of all new cafés
• Meets all timelines for quarter and year-end reports given by our partner and Sector Employer

Minimum Qualifications:

• Bachelor's degree is preferred, or equivalent professional experience
• Minimum of 3-5 years food service multi-unit supervision experience
• Excellent communication skills, both written and verbal
• Strong passion for great food and hospitality
• General culinary knowledge of basic kitchen practices, protocols, and procedures
• Manages time effectively and prioritizes tasks to meet deadlines
• Ability to follow all health and safety standards
• Demonstrates good judgement and decision-making skills
• Ability to work independently as well as in a team
• Working knowledge of Google Suite and Microsoft Word, Excel, and PowerPoint
• Ability to maintain confidentiality
• Ability to work in a fast-paced, changing environment