COMMUNITY MANAGER

Job Summary

The Community Manager will plan engagement events and lead communication strategies. They will play a crucial role in fostering a positive and inclusive workspace culture, keeping the team motivated and connected. Responsibilities include hosting teams of various sizes and ensuring a seamless workplace experience. They will provide resources and knowledge about office operations and logistics to key stakeholders. Leading a supportive team, they serve as a comprehensive resource for supporting departments, drive projects to completion, and act as connectors between vendors and other parties. Additionally, they will create policies and procedures to enhance workplace services.

Ideal Candidate:
Adaptable: Thrive in organizations that constantly evolve and adapt
Independent: Comfort with ambiguity and self-starter with an aptitude for defining new processes
Problem solver: Experience working with teams and collaborating across groups to achieve desired results.
Collaborator: Work closely with the hospitality team and other support departments 
Detail oriented: High attention to detail, ensuring quality and accuracy of work
Creativity: Creative thinker and ability to build out creative content
Passionate: Curious and love experimenting with different approaches to find the most efficient solution to a problem

Job responsibilities:
•Track and report the success of events with pre-event and post-event reports and presentations.
•Track all facilities requests and job orders to completion
•Enforce company workplace policies i.e. clean desk, open work areas etc. 
•Plan and execute weekly, monthly, quarterly and annual community engagement events
•Curate global alignment within all company sites
•Develop and maintain event budget
•Preparation of monthly reports for client, including supply of statistics for key services 
•Maintain relationships with client stakeholders, soliciting feedback for continuous improvement.
•Serve as escalation for all previously communicated issues and concerns
•Assist LOB with move logistics and space operation  
•Log calls for issues to suppliers 
•Liaise with suppliers to ensure timely issue resolution 

Key Competencies:
•Strong verbal and written communication skills
•Service excellence mind set
•Proficient in Microsoft Office
•Capacity to work independently and successfully complete projects
•Proactive mindset to anticipate and support changes in our business
•Ability to effectively manage multiple tasks simultaneously.
•Strong organizational skills.
•Basic IT & AV skills
•High School Diploma (or equivalent) required; college preferred.
•Four years prior work experience required; preference is to have worked in an office service in a professional or corporate work environment, hospitality, or similar background.
•Excellent organizational and time management skills.
•Analytical abilities and aptitude in problem-solving.
•Current knowledge or ability to learn computer-based systems required for position functions.
•Required to maintain an overall professional appearance and attitude.
•Adhere to all policies and procedures required.