DIRECTOR OF TRAINING
Position Title: [[title]]
Salary: $110000 - $120000
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
Take your career to new heights with FLIK! We are seeking a hospitality centric Training Director to lead the guest experience training programs in partnership with our AMEX airport lounge operations. Our Director of Training creates, develops, and drives critical training initiatives, and is responsible for effective development, coordination and presentation of all management training initiatives while ensuring the revenue goals are met. This role will be responsible for partnering closely with VP of Operations to analyze training needs, develop curriculum, and execute and facilitate training courses within the Core business. This position requires 50% travel and is an ON SITE role.
We are open to candidates based in the following locations: Washington DC, New York, NY, Philadelpia, PA, Miami, FL, Houston, TX, Dallas, TX, Las Vegas, NV, Seattle, WA, Salt Lake City, UT, or San Francisco, CA.
Key Responsibilities:
- Assesses portfolio-wide developmental needs to drive training initiatives and identifies suitable training solutions for salaried associates and supports frontline training initiatives.
- Design and develop training materials, including manuals, presentations, and online modules, tailored to specific roles and skill levels
- Conduct training sessions, workshops, and on-the-job training for new hires and existing staff, ensuring consistency and effectiveness
- Compliance and Safety - Ensure staff are trained on relevant health and safety regulations, food handling procedures, and company policies
- Develops and implements effective training materials by utilizing a variety of media.
- Ensures consistent and effective implementation of learning & development platforms across the organization.
- Partners with subject matter experts to drive innovative training solutions which impact business metrics and organizational effectiveness.
- Plans and promotes monthly training curriculum based on fiscal year strategy to meet or exceed the budget.
- Manages logistics and communications for each training course by acting as a Regional Facilitator on the company’s Learning Management System
- Evaluates program effectiveness and makes necessary modifications as needed.
Preferred Qualifications:
- Bachelor’s degree or equivalent combination of education and experience
- Five years of impactful Training leadership experience - Food & Beverage / Hospitality industry experience strongly preferred
- Five years’ experience in development curriculum development/instructional design required.
- Strong organizational and planning skills.
- Ability to create training materials: eLearning courses, facilitator guides and participant workbooks.
- Excellent interpersonal, verbal and written communication skills
- Demonstrated ability to operate independently and meet deadlines on time with limited supervision.
- Must be a self-motivated individual who is comfortable speaking in large groups and with all levels of management.
- Must have excellent stand–up delivery and facilitation skills that drive key learning outcomes and motivate application beyond the classroom.
- Ability to work in a fast-paced environment and travel up to 50%
- Must be proficient in distance learning including delivering training in virtual classroom environment, such as virtual conferencing.
- Clear understanding of adult learning and the role it plays in facilitating learning.
- Performance and behavioral based coaching certifications a plus
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1509903
Flik Hospitality Group
Johanna P Heidler
[[req_classification]]
Nearest Major Market: Las Vegas
