FIELD SYSTEMS ENGINEER-(HYBRID- LAS VEGAS, NV)
Salary: $65,000-$70,000
We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.
Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.
We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.
About the role
Are you passionate about sports, entertainment, or cutting-edge technology? Join the Compass Digital technology team and be part of the action behind the scenes by supporting the Levy sector. You’ll ensure our technology—especially POS systems and event-day devices—runs smoothly so fans enjoy a seamless experience. You’ll troubleshoot in real-time, install and manage equipment, and contribute to delivering first-class service at some of the busiest venues in sports.
This role is a great fit for someone starting their career in technology and who wants real-world experience and who enjoys working in a dynamic, fast-paced environment. You’re organized, resourceful, and thrive under pressure. You have a strong interest in technology, hospitality, and live events—and enjoy being part of an energetic team that creates unforgettable guest experiences.
This position will report to the Regional IT Director.
Day in the life (includes but not limited to)
- Onsite support for events throughout the Las Vegas market with a focus on T-Mobile Arena
- Oversee and support staff PC/Laptops and Printers
- Primary point of contact for all technology related systems
- Ensure point of sale and other supporting systems are in full operation and ready for upcoming events
- Prioritize projects and issues and escalate to Regional IT as necessary
- Develop hands-on, in-depth knowledge of products and maintain full operational status
- Assist with the Installing, moving or replacing of hardware as needed
- Develop relationships and regular communication with vendors to ensure proper system support & maintenance
- Assist in the planning, coordination and execution of system installations, upgrades, and maintenance
- Participates in regularly scheduled calls with corporate IT and vendors to review & address outstanding issues
- Communicate issues and resolution progress to relevant location, regional, and corporate personnel as needed
- Maintain inventory counts and status of all technology systems
- Manage the troubleshooting, resolution, and documentation of technical issues related to hardware, software, etc.
- Other tasks as assigned
What you bring
- 1+ years’ experience supporting technical systems (hardware, software, etc.)
- Basic networking knowledge (firewalls, switches, wireless)
- Strong attention to detail and commitment to problem-solving
- High-energy, self-motivated, action oriented, multi-tasking, positive and humble attitude, flexible, hard-working, high level of integrity.
- Hospitality or live events experience is a plus
- Familiarity with point-of-sale systems is a plus
Schedule & Travel
- Ability to work long shifts
- Ability to work nights, weekends, and holidays
- Up to 30% travel throughout the US
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Digital maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Req ID: 1484089
Compass Digital
MARY DICKSON
