Customer Service Manager II - Lenexa, KS

The Customer Service Manager serves as a key liaison between Fresh & Ready Food Group and its customers, ensuring a high level of service, responsiveness, and operational support. This role is responsible for managing customer communications, coordinating order fulfillment activities, resolving service-related issues, analyzing account performance, and partnering with internal teams to deliver exceptional customer experiences.

The successful candidate will build strong relationships with customers while working closely with operations, transportation, finance, and sales teams to ensure customer expectations are met. They will leverage data, reporting, and operational knowledge to identify opportunities for process improvements, improve service delivery, and support business growth.

This position is ideal for someone who enjoys solving problems, managing multiple priorities, and serving as a trusted partner to both customers and operational teams.

Qualifications

Required

• Minimum of 2 years of customer service, account management, operations support, logistics coordination, or related experience.
• Strong written and verbal communication skills with the ability to build relationships across multiple levels of an organization.
• Exceptional organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities with a proven track record of identifying issues and driving effective resolutions.
• Ability to collaborate cross-functionally and influence positive outcomes across operations, transportation, finance, sales, and customer teams.
• Demonstrated attention to detail and commitment to accuracy when managing customer accounts, orders, reporting, and business systems.

Preferred

• Experience in food manufacturing, foodservice, distribution, transportation, logistics, or other operationally focused industries.
• Experience utilizing ERP systems such as SAGE or similar business platforms.
• Experience supporting customer accounts in a business-to-business (B2B) environment.
• Experience with customer onboarding, account analysis, sales reporting, or operational reporting.
• Previous leadership, mentoring, training, or project management experience.
• Intermediate proficiency with Microsoft Excel and other Microsoft Office applications.

What Success Looks Like

The most successful candidates in this role will:

• Build trusted relationships that strengthen customer satisfaction and retention.
• Communicate effectively across departments to ensure customer needs are addressed quickly and accurately.
• Demonstrate strong ownership and follow-through on customer issues from initial intake through final resolution.
• Utilize reporting and data analysis to identify trends, improve processes, and enhance service delivery.
• Balance customer advocacy with operational requirements and business objectives.
• Maintain a high level of organization, accuracy, and accountability in a dynamic environment.
• Serve as a collaborative partner to operations, transportation, finance, and sales teams while helping drive continuous improvement initiatives.