Assistant Director, Patient Transport

Job Summary

Job Summary
The Assistant Director plays a hands-on leadership role, supporting the Director in managing daily operations for both departments, ensuring safe, efficient, and compassionate patient movement and monitoring, managing supervisors and frontline associates, and fostering a culture of accountability and service excellence. This position is ideal for individuals with strong people management and customer service experience, particularly those with backgrounds in hospitality, healthcare, or related service industries, who are ready to take the next step into healthcare management.
The ideal candidate will be a motivated, relationship-driven professional who thrives in a team environment, demonstrates initiative, and is eager to grow within a mission-driven healthcare organization.
Key Responsibilities
•    Support the Director of Patient Transportation in managing day-to-day departmental operations and staff performance.
•    Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members.
•    Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
•    Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
•    Maintain records and performance data for administrative, quality, and regulatory purposes.
•    Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.
•    Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards.
•    Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools.
•    Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards.
•    Foster a teamwork environment that values accountability, respect, and service excellence.
•    Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies.
•    Help oversee add-on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable.
REQUIREMENTS
•    Four-year college degree preferred; some college education or equivalent management experience accepted.
•    Experience managing frontline associates preferred.
•    Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams.
•    Proven ability to motivate and inspire team members to deliver high-quality, efficient service and execute departmental goals.
•    Healthcare, hospitality, or similar industry experience with management of people and/or processes is preferred.
•    Strong organizational and time management skills, with attention to operational detail.
•    Analytical ability to interpret data, identify trends, and support data-driven decisions that enhance performance and efficiency.
•    Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
•    Outstanding interpersonal and communication skills, with the 
•    ability to interact professionally across departments and with all levels of hospital personnel.
•    Proficient in Microsoft Office Suite and operational software applications.