Retail E-Commerce Supervisor | T-Mobile Arena

Job Summary

The Retail E-Commerce Supervisor is responsible for collecting online orders and getting them ready for pickup and shipment. This includes printing packing slips, retrieving product and ensuring it matches exactly what our customers are looking for, and packaging, shipping, organizing orders, and fulfilling orders promptly. This person will also communicate with customers regarding order updates and assist with other inquiries

Essential Duties and Responsibilities

• Delivers exceptional guest service and supports a positive customer experience across all retail and e-commerce interactions.
• Maintains comprehensive knowledge of product offerings, pricing, inventory, and presentation standards.
• Oversees fulfillment team performance and provides coaching, training, and support to promote operational excellence and best practices.
• Responds to customer inquiries and service tickets through the Gorgias platform in a professional and timely manner.
• Processes and ships orders using ShipStation and organizes BOPIS (Buy Online, Pick Up In Store) orders for efficient customer pickup.
• Leads daily e-commerce fulfillment operations, ensuring orders are processed, packed, and shipped accurately and on time.
• Performs cycle counts, inventory audits, adjustments, and product restocking to maintain inventory accuracy.  
• Updates Shopify product listings and inventory levels as needed.
• Maintains warehouse organization and supports inventory control initiatives.
• Assists with event preparation, including count-ins, count-outs, setups, and operational support for sporting and special events.
• Monitors compliance with company policies, attendance standards, uniform requirements, meal and rest break regulations, and applicable state laws.
• Provides leadership within assigned areas of responsibility and communicates operational needs, challenges, and opportunities to management.
• Demonstrates urgency, professionalism, and teamwork while completing daily responsibilities and supporting operational goals.
• Completes required documentation, including checklists, inventory records, transfer forms, and other operational paperwork.
• Upholds Levy Core Signature Principles and Rank + Rally service standards.
• Communicates order, inventory, and fulfillment issues to the E-Commerce Manager and assists with resolving operational concerns.
• Performs other duties as assigned.

Qualifications:

• Ability to work independently to complete work assignments, as well as within a team when necessary
• Proficiency with Microsoft Office Suite, ability and willingness to learn required business applications and systems
• Attention to detail and organization

• Be punctual, reliable and available for scheduled shifts, including nights, weekends, and holidays on event basis.
• Adapt quickly to fast-paced, high-volume environments.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day and stand for duration of entire shift.
• Ability to effectively communicate in English in written and oral form.
• Ability to stand, walk, stoop, kneel, crouch and bend.
• Lift, push pull up to 50 lbs.