Retail Operations Manager | T-Mobile Arena
Salary: $60,000 - $67,000
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
As a Retail Manager, you will be responsible for leading and motivating our teams to provide an unforgettable experience to our guests in our venue retail spaces.
Key Responsibilities:
- Ensure high standards of merchandising at all retail areas
- Coach and lead team members to provide a fantastic guest experience
- Take a hands-on approach to ensure our standards are being executed
- Oversee retail opening duties – ensure readiness from the moment the first guest arrives
- Oversee closing duties to ensure retail areas are secured
- Supervise team members to ensure high standards are always maintained
- Schedule team members through MyStaff
- Accurate completion and maintenance of inventory to prevent shrinkage
- Place orders for products based on detailed analysis of future demand
- Ensure high standards of store merchandise are always maintained
- Coach team members to continually enhance performance
- Handle customer complaints to ensure timely and satisfactory completion
- Oversee the rotation of merchandise for different event types to optimize revenue
- Set daily zone chart for team members
- Complete team pre-shifts to set the tone for events and keep team members informed
- Complete sales floor inspection to ensure all areas are set up to a high standard and are clean and safe
- Oversee sales floor restock to optimize product availability
- Receive orders and check to ensure accuracy
- Plan and manage special event setups and tear downs
- Assist customers as needed – always set an example for team members
- Complete team member progressive discipline as needed
- Ensure compliance with all Payment Card Information rules always
- Complete annual performance and mid-term reviews with team members
- Manage location 'Keys to the Future' activities to develop future leaders
- Complete team member orientation training
- Other duties as assigned
Job Requirements:
- 2+ years experience in a retail operational position
- Passion for retail
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Job Segment:
Merchandising, Retail, Customer Service
