Retail Stand Lead | T-Mobile Arena

Job Summary

Summary:  The Retail Stand Lead is responsible for being able to accurately ring up product in an efficient manner and assists in overseeing an assigned location. The Stand Lead should be comfortable approaching guests to offer services and sell products. In addition, the Stand Lead must be willing to help fellow co-workers’ complete tasks.

Essential Duties and Responsibilities:

• Handles credit card transactions using the Point of Sales system following cash handling guidelines.
• Thorough knowledge of POS operating system
• Responds to guest’s needs and requests, effectively using suggestive and upselling techniques, and maintains service areas.
• Responds to guest needs and requests and communicate guest issue to Supervisor.
• Completes steps of service to ensure utmost guest satisfaction.
• Understands and can describe menu offerings, packaging/presentation and pricing.
• Assists in creating personalized merchandise.
• Ensures all products are displayed and merchandised appropriately.
• Adheres to Levy Company guidelines as stated in team member training manual and employee handbook.
• Complete set-up and breakdown responsibilities of assigned location.
• Follows responsible alcohol service policies.
• Coach cashiers on best practices and develops staff in accordance with best retail practices.
• Practices proper product control and handling of all inventory and equipment.
• Serves as lead point of contact for assigned stand.
• Understands Levy Core signature principals and Rank and Rally core principals.
• Provides leadership within a given assigned location and communicates needs and challenges to supervisor.
• Assist with event count-ins, count-outs, set-ups and sports/event preparation.
• Assist with e-commerce customer service and order inquiries.
• Other duties and tasks as assigned.
• Performs other duties as assigned.

Job Duties:

• Be punctual, reliable and available for scheduled shifts, including nights, weekends, and holidays on event basis.
• Adapt quickly to fast-paced, high-volume environments.
• Move from sitting to standing position easily and quickly.
• React with physical and mental alertness in emergency situations.
• Must be able to reach with hands and arms for one-third to two-thirds or more of the designated shift.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day and stand for duration of entire shift.
• Ability to effectively communicate in English in written and oral form.
• Ability to stand, walk, stoop, kneel, crouch and bend.
• Lift, push pull up to 50 lbs.