Fiserv Forum - Gallagher Club Supervisor

Job Summary

Position Summary

The VVIP Club Supervisor is responsible for overseeing all front-of-house operations within a high-end, exclusive club environment. This role ensures exceptional guest experience for elite clientele, including VIPs, corporate partners, and high-profile guests. The Supervisor leads service staff, maintains luxury service standards, and ensures seamless coordination during events.

Key Responsibilities: 

• Lead the daily food and beverage service before, during, and after all events to ensure smooth and efficient service. 
• Ensure proper setup, presentation, and cleanliness of club area.
• Lead, coach, and motivate a front of house team a team of up to 15 team members including servers, bartenders, hosts, and attendants.
• Be the expert on menus, product offerings, packaging, pricing, and service standards. Ensure that all service interactions reflect premium brand standards.
• Foster and grow beverage program in the Gallagher Club and overseeing training and help in creation of beverage offerings, both alcoholic and non-alcoholic.
• Ability to create, organize, and execute food and or beverage activations.
• Ability to communicate clearly with your team and coordinate with back of house operations. 
• Ability to surprise and delight guests of the Gallagher Club. This includes, but not limited too, going above and beyond to source, secure, and delight guest requests.
• Ensure all areas are fully stocked and prepped for seamless operations, maintaining a high standard of readiness at all times. 
• Maintain a strong standing of professionalism at all times.
• Manage a guest list, seating chart, and guest requests.
• Foster and maintain a culture of outstanding customer service, resolving any guest concerns or complaints with professionalism and empathy. 
• Ensure strict compliance with all health and safety regulations, both Levy and State standards, to maintain a safe environment for staff and guests. 
• Build and maintain strong relationships with clients, guests, and the Levy team, while actively seeking feedback to improve service. Anticipate guest needs and resolve issues promptly, discreetly and professionally.
• Verify and manage opening and closing inventories, ensuring accuracy at all times. 
• Enforce Levy's company guidelines as per the employee handbook and training manual. 
• Uphold responsible alcohol service policies to promote safety and enjoyment for all guests.
• Must be available to work nights, weekends, and holidays aligned with the schedule.
•  Perform additional duties as assigned to ensure smooth operations. 

Qualifications: 

• 3 + years of experience in luxury hospitality, food & beverage, or fine dining environments; leadership experience preferred. 
• Knowledge of upscale food, wine, beverage, and service standards.
• Ability to communicate professionally via email and phone.
• Knowledge of Microsoft Office suite.
• Strong interpersonal and communication skills to connect with guests and team members effectively. 
• Willingness to obtain ServSafe Alcohol Certification or equivalent with in first 60 days of employment.
• Ability to stand for long periods and work in a fast-paced setting. 
• Fluent in English.